Billie-Leigh Solomons
Hanover Park
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Dependable Coordinator provides excellent office management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Logistic Coordinator (Controller)
Pingo
Cape Town
08.2020 - Current
- Making sure that all drivers are signed in and at the store
- At 8am in the morning
- Drivers rosters are completed
- Update drivers' attendance every 15 minutes, making sure that all drivers are still signed in
- Communication to driver group proactively to notify drivers of orders to ensure drivers accept orders timorously
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Ensure drivers are set on correct vehicle type (bike/car) in relation to order volumes
- Ensure that all drivers are getting orders
- Drivers that are not getting orders, should be reported to the Team Leader
- After investigation, corrective action must be taken
- Orders to be delivered in 30 minutes
- No orders should be older than 30 minutes
- Managing the flow of orders in the pipeline, pro-actively per timeslots
- Checking picking, collecting, deliveries to be on time
- Notifying drivers in advance of busy/full timeslots
- Notifying client of possible delays in advance and take necessary correction action
- Notifying my Team Leader of possible delays in advance and report actions taken
- Reason for leaving: Still working
- Entered data, generated reports, and produced tracking documents.
Inbound Call Agent
WNS
Cape Town
12.2019 - 07.2020
- Checking customer meter reads
- Making sure the account is paid to date
- Assisting customers with making payments
- Ensure that the customer is aware of any outstanding payments on the account
- Reason for leaving: looking for better opportunities
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Education
Matric - English First Language, Afrikaans Second Language, Mathematics Literacy, History, Tourism, Computer Application Technology, Life Orientation
Groenvlei Secondary School
Cape Town 01.2013 - 12.2017
Skills
Problem-solving
MS office
Data entry
Adaptability and flexibility
Multitasking and organization
Dependants
None
Health
Good
Personal Information
- ID Number: 9903280037082
- Gender: Female
- Marital Status: Single
Timeline
Logistic Coordinator (Controller)
Pingo
08.2020 - Current
Inbound Call Agent
WNS
12.2019 - 07.2020
Matric - English First Language, Afrikaans Second Language, Mathematics Literacy, History, Tourism, Computer Application Technology, Life Orientation
Groenvlei Secondary School
01.2013 - 12.2017
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