Microsoft 365(Word, Excel, Sharepoint, Powerpoint, Teams, PDF, and Zoom
PHUTI MAEKELA
SKILLED PROJECT COORDINATOR
Lyttelton
Summary
Experienced in successfully managing projects from start to finish. Excels in developing comprehensive schedules, closely monitoring deadlines, and efficiently coordinating resources. Proven track record as an effective communicator and collaborator. Fosters a productive work environment that encourages teamwork and maximizes efficiency. Confident in project management abilities, consistently delivers exceptional results for successful execution of every endeavor.
Overview
25
25
years of professional experience
8023
8023
years of post-secondary education
1
1
Language
Work History
Coordinator IT Compliance
ACSA
08.2024 - 12.2024
- Conduct project administrative tasks for various projects
- Document and distribute minutes from meetings and save files on Microsoft Teams
- Ensure all policies, processes, standards, architectures, white papers, recommendations and decisions plans of each area is available
- Execute processes and procedures according to corporate governance
- Co-ordinate and consolidate compliance reports
- Accurate and timely reporting on compliance issues
- Assist with implementation of pro-active risk management interventions
- Adhere to statutory regulations, organizational standards, guidelines, policies and procedures following the governance rules and policies of SOEs
- Report non-compliance and coordinate implementation of corrective actions
- Establish IT policy awareness programme
- Follow up on status of existing audit findings
- Loading invoices and reimbursements on ORACLE system
- Co-ordinate and liaise with internal and external auditors
- Ensure Internal Control Framework is updated
- Coordinate internal audit reports as well as monitor of audit finding against area of operation
- Monitor critical audit finding against area of operation
- Co-ordinate initiatives to manage risks
- Assist Project Managers with projects planning from contract uploading to finalizing the contracts by engaging with stakeholders involved internally and externally
- Communicating with stakeholders across the Project Team, various departments within the organization and external clients
- Process claims and verifying requirements and send to Finance to authorize
Business Continuity and System Access Coordinator
Momentum Insurance
03.2020 - 09.2021
- Assist the Business Continuity Officer with the administration of the Business Continuity and Disaster recovery, with setting up meetings, invite delegates and arrange the colocation, be it virtual or verbal
- Draft each Financial Year Business Continuity Plan(BCP) with reference to the previous year's one
- When the BCP draft is done it is shared amongst the stakeholders for their inputs
- Working together with the Business Continuity Forum, IT Services discussing how the business should always have plans on how to handle unforeseen circumstances that can disrupt daily business
- Represent our Business Unit in the Business Continuity and Disaster Recovery(DR) meetings
- Communicate with the Momentum and Metropolitan Merge stakeholders about future Disaster Recovery plans
- Discussions with the Department Management in the BU to select their Testers(Users) for the DR Testing
- Gather all the information from all the departments after the tests and prepare a report for the BC Officer to review
Project Coordinator
Momentum Insurance
03.2020 - 09.2021
- Manage and maintain the Project Manager's diary and email account effectively schedule appointments
- Providing secretarial support to the Project Manager
- Coordinate travel and accommodation requirements
- Communicating with stakeholders across the Product House, various manager within the organization and external clients
- Compile agendas and distribute timeously to stakeholder and taking minutes
- Ensure all project/programme portfolio documents are updated on relevant folders site accordingly
- Create reports and presentation for project meetings and ensure that relevant documents are prepared
- Assist Project Manager in relevant projects/programme duties
- Involved in the Momentum Retail Service division regarding instilling an Agile way of Work
- Coordinated program and project administration creating work item visibility and progress
Office Coordinator
Momentum Insurance
04.2013 - 03.2020
- Personal assistance and Office Coordinator for a contact center Portfolio Head
- Organize and manage the Portfolio head's diary and email account effectively scheduling appointments
- Order stationery for the department
- Take calls and messages on behalf of the Portfolio head and Service Managers
- Prepare the agendas and take minutes of the meetings
- Organize team buildings and office functions
- Make sure that all administrations in the team run seamless
Contact Centre Trainer
Momentum Insurance
02.2012 - 05.2013
- Training new agents that joined Momentum for the Metropolitan Odyssey project after the Metropolitan product was incorporated into Momentum after the two companies merged
- Work on escalated management enquiries
- Mentor and coach the call center agents in training and assist them in handling calls and e-mails
Contact Centre Agent
Momentum Insurance
12.2005 - 02.2012
- Inbound and Outbound Calls
- Processing Maturity, Loans, Surrenders, Provident and Pension Preservation Funds Claims and Section 14 transfers, emigration and divorce retirement annuity claims
- Checking claims that have been finalized and approving the funds to the relevant bank account
- Providing Policy Information to brokers and clients
Senior Maturity and Retirement Clerk
SAGE LIFE
10.2004 - 11.2005
- Processing maturities of Endowments and Retirements annuities claims
- Make sure all documentations have been received and liaise with branches, clients and brokers
- Finalize payment and send confirmations to clients and financial advisors
Death Claims and Fraud Investigator
MAPP
02.2000 - 09.2004
- Funeral Death Claims Assessing
- Cancellations
- Refunds
- Correspondence and liaising with members and Safrican
Education
SAFe 6.0 Certificate - Agile Project Management
THEKNOWLEDGE ACADEMY
United Kingdom07-2024
Scrum Master Certificate - Project Management and Coaching
THEKNOWLEDGE ACADEMY
United Kingdom06-2024
Computer Literacy Certificate - Computer Literacy
KINGS COMPUTER COLLEGE
Johannesburg11-1999
Financial Management Diploma - Financial Management
DAMELIN COLLEGE
Johannesburg, South Africa11-1998
Matric(Grade 12) - Matric Certifircate
MOTSE MARIA HIGH SCHOOL
11-1994
Skills
PROJECT PLANNING
AGILE METHODOLOGY
PROJECT SCHEDULING
OFFICE ADMNISTRATION
CUSTOMER SERVICE
EVENT PLANNING
ADMINISTRATION
TEAM COORDINATION
EMAIL MARKETING
DOCUMENTATION EXPERTISE
MENTORING AND COACHING
SYSTEM ADMINISTRATION
JIRA
Personal Information
Driving License: Code 10 C1
Software
Timeline
Coordinator IT Compliance
ACSA
08.2024 - 12.2024
Business Continuity and System Access Coordinator
Momentum Insurance
03.2020 - 09.2021
Project Coordinator
Momentum Insurance
03.2020 - 09.2021
Office Coordinator
Momentum Insurance
04.2013 - 03.2020
Contact Centre Trainer
Momentum Insurance
02.2012 - 05.2013
Contact Centre Agent
Momentum Insurance
12.2005 - 02.2012
Senior Maturity and Retirement Clerk
SAGE LIFE
10.2004 - 11.2005
Death Claims and Fraud Investigator
MAPP
02.2000 - 09.2004
SAFe 6.0 Certificate - Agile Project Management
THEKNOWLEDGE ACADEMY
Scrum Master Certificate - Project Management and Coaching
THEKNOWLEDGE ACADEMY
Computer Literacy Certificate - Computer Literacy
KINGS COMPUTER COLLEGE
Financial Management Diploma - Financial Management
DAMELIN COLLEGE
Matric(Grade 12) - Matric Certifircate
MOTSE MARIA HIGH SCHOOL