Research , studying and socializing, community empowerment, family centered
KGADI DENNIS MATSENA
SOCIAL WORKER
Rosslyn,GP
Summary
Community development officer coordinating outreach, conflict mediation, and community-based psychosocial support across housing, elderly, and public health settings. Leads projects that address substance abuse, gender-based violence, elderly abuse, school holiday programs, and support groups while preparing reports, policies, and meeting documentation. Manages limited budgets, works with multidisciplinary stakeholders, and supports case management and decision-making on indigent support programs.
Overview
6
6
Languages
4
4
Certifications
14
14
years of professional experience
Work History
Community development officer
Housing Company Tshwane
10.2021 - Current
- Coordinated community outreach projects, including sports leagues, donation drives, school holiday programs, and homework centers, to raise public awareness of issues such as drug and substance abuse, gender-based violence, elderly abuse, and health awareness.
- Plan, attend and coordinate meetings and events.
- Oversee the management of a limited budget.
- Prepare reports and policies.
- Provide psychosocial support and counselling to the community members who stay at the company’s buildings.
- Facilitate groups.
- Implementing and initiating projects.
- Work with elderly people at our elderly homes
- Participate in decision making (indigent committee member) on Poor of the Poorest (POP) program for City of Tshwane municipal account holders
- Analyzed community needs assessments to inform strategic planning and resource allocation.
- Established partnerships with non-profit organizations to expand support services for residents.
- Evaluated program effectiveness through feedback mechanisms, driving continuous improvement initiatives.
- Communicated effectively with all different personalities and people in various job positions by being courteous, enthusiastic and offering clear feedback.
- Conducted online and in person research to identify community development opportunities.
- Collaborated with cross-functional teams to design comprehensive solutions addressing multidimensional challenges faced by communities.
- Organized outreach events and collaborated with local organizations to enhance community engagement and foster greater participation.
- Developed strong relationships with funders and donors to secure essential resources, expanding support services for the community.
- Enhanced community partnerships through regular communication and coordination with local businesses, nonprofits, and government agencies.
- Coordinated volunteer efforts during special events and initiatives, maximizing their positive impact on the community.
- Developed successful community programs by conducting needs assessments and engaging stakeholders.
- Contributed to strategic planning processes to support long-term goals for sustainable community development.
- Presented project updates regularly to boards or committees, ensuring transparency and accountability in all activities.
- Evaluated program effectiveness using data analysis, enabling adjustments for improved impact on the community.
- Leveraged existing assets within the community to create new opportunities for growth and revitalization efforts.
- Ensured compliance with relevant regulations while managing programs or projects aimed at improving quality of life for residents.
- Assessed potential risks associated with projects or initiatives, implementing mitigation strategies.
- Provided technical assistance to partner organizations, fostering collaboration towards shared goals.
- Approached issues proactively to best meet current and future community needs.
- Facilitated community outreach to expand participation and support.
- Helped clients navigate social services system and access needed resources.
- Coordinated with different service providers to meet clients' individual needs.
- Created educational materials to convey important information to service recipients.
- Maintaining and kept data confidential .
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
Tracing Officer
Anova Health Institute
04.2021 - 09.2021
- Provide technical support in performance improvement and implementation of the HIV/TB Program activities in the respective areas of operations.
- Ensure that all those diagnosed with HIV/Aids/TB during contact tracing are started on treatment by referring them to the relevant service provider.
- Traced clients who missed appointments to facilitate timely health interventions.
- Compile weekly and monthly tracing reports.
- Coordinated community outreach efforts to increase awareness of health services and promote preventive care.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Analyzed patient feedback to identify areas for improvement, driving strategic changes in service delivery protocols.
- Spearheaded quality improvement projects that resulted in enhanced operational efficiencies and better resource allocation.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Reason for leaving: contract expired
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Social Worker
Childline Limpopo (based in Groblersdal Thuthuzela Care Centre Groblersdal Hospital, Seshego TCC and Nkhensani TCC) P. O. Box 3521, Polokwane, 0700
05.2015 - 04.2019
- Provide counseling services to survivors of sexual assault and GBV (Gender Based Violence) to assist them to deal with the trauma of sexual assault and restore their lives (healer’s therapy).
- Create awareness within the community [schools, clinics] about the services rendered by Thuthuzela Care Centre to assist more survivors of sexual assault and Gender Based Violence within the community.
- Performed all psychosocial support administration functions, including writing and submitting reports and compiling data collections monthly.
- Supervise Social Auxiliary workers at the Centre and have meetings with them monthly.
- Work within a multidisciplinary team.
- Refer cases to relevant service providers within and outside the Centre.
- Attend multidisciplinary meetings monthly.
- Facilitate support groups for survivors of sexual and Gender Based Violence.
- Date : 01 May 2015 to 30 April 2019
- Reason for leaving : contract expired
- Conducted assessments to determine client needs and develop tailored intervention plans.
- Facilitated individual and group counseling sessions to support emotional well-being of clients.
- Collaborated with multidisciplinary teams to ensure comprehensive care for at-risk youth.
- Implemented community outreach programs to raise awareness about child protection services.
- Provided crisis intervention services, ensuring immediate support for vulnerable children and families.
- Mentored junior social workers in case management practices and effective communication strategies.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Implemented evidence-based therapeutic interventions for clients struggling with mental health challenges or behavioral concerns.
- Facilitated group therapy sessions to build supportive, communicative client networks.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Evaluated program effectiveness using data-driven approaches, identifying areas of improvement and implementing changes accordingly.
- Collaborated with healthcare professionals to create integrated care plans, improving overall client health outcomes.
- Improved client access to community resources with thorough needs assessments and effective referral processes.
- Achieved significant improvements in client mental health through consistent, empathetic counseling and crisis intervention.
- Increased public awareness of social issues and resources available through effective community engagement initiatives.
- Supported clients' emotional and psychological well-being through provision of counseling and support groups.
- Enhanced protective measures for children and vulnerable adults with thorough investigations and interventions.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Reduced client wait times for services by optimizing appointment scheduling and follow-up processes.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Improved client satisfaction with services provided by implementing feedback mechanisms and adapting services accordingly.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Conducted comprehensive assessments for individuals and families to identify needs, leading to personalized intervention plans.
- Guided clients through navigation of legal and healthcare systems, improving their access to necessary services.
- Fostered increased engagement and support, organizing community outreach events and workshops.
- Facilitated multidisciplinary team meetings to ensure cohesive support strategies for clients.
- Promoted family reunification and stability, conducting assessments and providing tailored family support services.
- Streamlined case management processes, enabling more efficient client progress tracking and support.
- Advocated for client rights and services, resulting in increased access to necessary support and resources.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented individualized treatment plans for clients.
- Utilized evidence-based practices to provide effective interventions for clients.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated psychoeducational classes to help clients develop life skills.
- Devised and implemented community-based programs to promote mental health awareness.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
Practical 4th level Social Work student
Department of Social Development, Senwabarwana One Stop Centre 0790
02.2012 - 08.2012
- Provide generic social services (case, group, and community work)
- Conducted needs assessments to identify client challenges and resources available.
- Facilitated group therapy sessions, promoting peer support and personal development.
- Coordinated referrals to community resources, enhancing client access to essential services.
- Developed individualized care plans based on client evaluations and goals.
- Collaborated with multidisciplinary teams to ensure comprehensive client support strategies.
- Advocated for clients' rights and needs within social service frameworks and policies.
- Implemented feedback mechanisms to improve service delivery and client satisfaction.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Collaborated with interdisciplinary teams to create comprehensive treatment plans that addressed clients'' physical, emotional, and social needs holistically.
- Developed culturally sensitive outreach programs that fostered trust within diverse communities, resulting in increased engagement from marginalized groups.
- Supported clients experiencing mental health crises with crisis intervention techniques, averting potential harm or hospitalization.
- Educated community members about available social services through engaging presentations at local events and organizations.
- Developed strong relationships with community partners through consistent communication and collaboration, ensuring streamlined service delivery for clients in need.
- Participated actively in staff meetings and trainings, contributing valuable insights based on hands-on experience with clients from diverse backgrounds.
- Promoted individual empowerment by assisting clients in setting realistic goals and connecting them to relevant support systems.
- Advocated for policy changes at the local and state level that would improve service provision and address systemic barriers faced by vulnerable populations.
- Reduced risk factors for vulnerable populations by coordinating multidisciplinary case management services.
- Improved family functioning by providing supportive counseling and connecting them with community resources.
- Conducted ongoing research on evidence-based practices in the field of social work to inform service provision strategies for maximum impact.
- Strengthened child-parent relationships through the implementation of evidence-based parenting interventions.
- Managed a high caseload efficiently while maintaining strong professional boundaries and practicing self-care techniques to prevent burnout.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Offered community resource guidance to clients to meet family needs for assistance.
- Interviewed clients to assess needs and determine most suitable needs and services.
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Documented client progress and activities in accordance with agency policies and procedures.
- Collaborated with other professionals to plan and coordinate care for clients.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Developed and maintained strong relationships with community resources for successful referrals.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and implemented individualized treatment plans for clients.
- Conducted home visits to assess clients' home environment and provide support.
- Utilized evidence-based practices to provide effective interventions for clients.
- Facilitated peer support groups to help clients connect with others.
- Implemented community outreach programs to promote mental health awareness.
- Facilitated psychoeducational classes to help clients develop life skills.
- Devised and implemented community-based programs to promote mental health awareness.
Education
Bachelor of Social Work (BSW) - Social Work, Psychology
University of South Africa (UNISA)
Pretoria01-2012
Certificate in Computer Literacy -
Avuxeni Computer Academy
10-2005
SENIOR CERTIFICATE - Languages, Maths, Biology, Agric,geography
Tlou-Matome Secondary School
Vergelegen Village 04.2001 -
Skills
Community outreach coordination
Program planning & implementation
Research and report writing
Administrative skills
Budget monitoring
Counseling skills
Conflict management
Case management
Group facilitation
Multidisciplinary teamwork
Community needs assessment
Monitoring and evaluation
Risk assessment
Safeguarding protocols
Referral network development
Accomplishments
- Leadership roles : Supervisor for Social Auxiliary Workers
- Achievements : Implemented a project for sexual and Gender Based Violence at Thuthuzela Care Centre as a Social Worker, Implement, coordinate and facilitate community development projects at Housing Company Tshwane and provide social services to the tenants.
Affiliations
- Registered with the South African Council for Social Service Professions (SACSSP) as a Social Worker
- Practice Number : 1034954
- Registration date : 11/09/2013
Certification
Certificate in Computer Literacy
Interests
Timeline
Community development officer
Housing Company Tshwane
10.2021 - Current
Tracing Officer
Anova Health Institute
04.2021 - 09.2021
Social Worker
Childline Limpopo (based in Groblersdal Thuthuzela Care Centre Groblersdal Hospital, Seshego TCC and Nkhensani TCC) P. O. Box 3521, Polokwane, 0700
05.2015 - 04.2019
Practical 4th level Social Work student
Department of Social Development, Senwabarwana One Stop Centre 0790
02.2012 - 08.2012
SENIOR CERTIFICATE - Languages, Maths, Biology, Agric,geography
Tlou-Matome Secondary School
04.2001 -
Bachelor of Social Work (BSW) - Social Work, Psychology
University of South Africa (UNISA)
Certificate in Computer Literacy -
Avuxeni Computer Academy