Sheila Mdhluli
Customer Solution Centre (Internal Sales)
GAUTENG
Summary
I am extremely result orientated, innovative and enthusiastic individual who possess 17 years working experience in Sales, customer retention.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
25
25
years of professional experience
2
2
Languages
Work History
Customer Solution Centre (Internal Sales)
Barloworld Equipment
01.2016 - Current
- Connect over the phone with previously uncovered customers and develop customer relationship
- Qualify leads and convert to opportunities
- Advise customers on service requirements for their machines
- Advise customers on campaigns
- Provide customers with proper management solutions for construction sites
- Collaborate with Parts Product Specialists when field visits to customers are required
- Consult with customers about equipment life cycles
- Maintain an accurate account database
- Generate quotes on both Parts, Machines (New/Used/Rentals) and Generators
- Demonstrate excellent knowledge of product and service offerings, system knowledge, client history
- Understand the full range of dealership's product offerings
- Set target sales goals with Managers for each customer
- Engage in Pre-call planning and preparation
- Meet targets as per Key Performance Agreement
- Engage in training events that continually grow skills to effectively respond to changing markets and transitioning business strategies
Counter Sales (Parts)
BABCOCK INTERNATIONAL
05.2015 - 12.2015
- Company Overview: Volvo Penta and Lincoln
- General counter sales role
- Volvo Penta and Lincoln
Caterpillar Earthmoving Parts and Volvo Spares Sales Consultant
Replacement Spares Unlimited
02.2014 - 03.2015
- Company Overview: RSU - Pretoria
- Promote, sell and secure orders from existing and prospective customers
- Identifying advantages and comparing organizations products/services
- Cold calling and site visits locally and abroad
- Participate in trade shows and conventions
- Assist in managing and follow ups on overseas orders
- Coordinate with Suppliers locally and abroad to ensure on-time delivery
- Negotiate for best purchasing packages (quality, price, terms and delivery service)
- RSU - Pretoria
Caterpillar Generator Spares Sales Consultant
BARLOWORLD POWER BOKSBURG
05.2013 - 01.2014
- General Sales Consultant duties
Senior Procurement Officer
Cosamo Pty
09.2006 - 01.2013
- Company Overview: Mota-Engil Africa
- Order placement timing, supply/demand alignment, material replenishment and supplier performance
- Continuously monitoring, evaluating and improving supplier performance
- Sourcing the most affordable materials for Site projects
- Controlling purchasing budget and delivering cost savings for the company
- Ensuring the adequate supply of all required materials, components and equipment
- Maintaining a good relationship with Suppliers
- Developing sourcing strategies
- Regularly negotiating prices with suppliers
- Working closely with Engineers on site abroad
- Keeping all suppliers programs current and accurate
- Translations if required
- Mota-Engil Africa
- Employee of the month on several occasions
Sales
TRIDENT STEEL
03.2002 - 02.2005
- Company Overview: Exports
- Exports
Girl Friday
TRIDENT STEEL
01.2000 - 02.2002
- Company Overview: Buying department
- Buying department
Education
Matric -
Sales Consultant - Machines/Parts
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Problem-solving
Team management
Time management
Flexible and adaptable
Multitasking
Dependable and responsible
Organization and time management
Verbal communication
Supervision and leadership
Excellent communication
Transport
Own
Personal Information
- ID Number: 770925 0496 089
- Dependents: 2
- Date of Birth: 09/25/77
- Marital Status: Widow
Timeline
Customer Solution Centre (Internal Sales) - Barloworld Equipment
01.2016 - Current
Counter Sales (Parts) - BABCOCK INTERNATIONAL
05.2015 - 12.2015
Caterpillar Earthmoving Parts and Volvo Spares Sales Consultant - Replacement Spares Unlimited
02.2014 - 03.2015
Caterpillar Generator Spares Sales Consultant - BARLOWORLD POWER BOKSBURG
05.2013 - 01.2014
Senior Procurement Officer - Cosamo Pty
09.2006 - 01.2013
Sales - TRIDENT STEEL
03.2002 - 02.2005
Girl Friday - TRIDENT STEEL
01.2000 - 02.2002
CATERPILLAR University - Sales Consultant, Machines/Parts
Athlone Girls High School - Matric,