Hi, I’m
Thomas Lesiba Tsotetsi
Johannesburg
Summary
Promoted to being a Super User for the department.
Qualified NCR and Diebold operator.
Health and Safety Rep.
Overview
21
years of professional experience
Work History
Bongani Rainmaker Logistics
I. T Production Technician
10.2019 - 02.2025
Job overview
- Setting up and configuring software components needed for production.
- Performing routine maintenance tasks, diagnosing and resolving technical issues and minimising down time in production environment.
- Monitoring the performance of IT systems, identifying potential problems and providing technical support to users.
- Implementing and maintaining security measures to protect production systems and data from unauthorized access.
- Collaborating with other IT professionals, production staff, and vendors to ensure the smooth operation of production processes.
- Effective communication skills to interact with both technical and non-technical users.
BE Trading
Customer support engineer (ATM Technician)
06.2018 - 02.2019
Job overview
- Technical support, installation, maintenance and troubleshooting on Automated teller machines (ATMs)
- Respond and attend to technical incidents within the specified SLA.
- Complete administration within time frames as per policies. (boot stock, cell phone and tool of trade)
- Installing software, configuration and troubleshooting computers and network devices.
- Comply with all quality management system procedures provided by the field service managers.
- Ensure that availability is met on devices assigned to monthly and meeting SLA daily and minimize repeat calls.
- Conduct ongoing maintenance of ATMs, slimline ATMs and ADT (Bulk depositor) including servicing and preventative maintenance.
- Communicate status updates with Field Services Coordinator throughout the day
- Be available on the stand-by roster on weekends, public holidays or weekend shift work, when required.
- Closing calls timeously.
First National Bank
Superuser / ATM custodian
09.2012 - 08.2017
Job overview
- Provide 1st line technical support for break and fix failure, Maintain and improve ATM uptime.
- Liaison with the technical support team to resolve technical issues.
- Ensure that all ATM/ADT failures and site inefficiencies are reported, and all cash differences are kept to a minimum and that they are reported.
- Ordering of cash using ICOM and making sure that faults are cleared within the required SLA on daily basis.
- Ensure quality of new installations programming and configuring of new sites within the prescribed SLAs.
- Ensure company vehicle is always clean, maintain company standards regarding tool of trade vehicle, cell phone, and effective control and management of overtime targets.
- Logging calls and managing faults using the monitoring system.
- Comply with the governance in terms of legislative and audit requirements, policies, process and procedures required for the self-service devices.
- Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site efficiencies are reported immediately and ensure strict cleanliness are adhered to.
ABSA
ATM Custodian
06.2004 - 08.2012
Job overview
- Ensure that all ATM/ADT failures and site inefficiencies are reported, and all cash differences are kept to a minimum and that they are reported.
- Ordering of cash using ICOM and making sure that faults are cleared within the required SLA on daily basis.
- Ensure quality of new installations programming and configuring of new sites within the prescribed SLAs.
- Ensure company vehicle is always clean, maintain company standards regarding tool of trade vehicle, cell phone, and effective control and management of overtime targets.
- Logging calls and managing faults using the monitoring system.
- Comply with the governance in terms of legislative and audit requirements, policies, process and procedures required for the self-service devices.
- Conduct monthly cash and alarm checks on ATM/ADT devices to ensure that all ATM/ADT failures and site efficiencies are reported immediately and ensure strict cleanliness are adhered to.
Education
Diebold Nixdorf South Africa (Pty) Ltd
Certified Diebold technical operator
01-2015
Bytes Technology Group
Certified NCR technical operator
01-2015
Bank Seta
Banking certificate from NQF level 5
01-2013
College Campus
Diploma from Software and Information Systems Management
01-2002
Centurion College
Grade 12
01-1999
University Overview
Grade Attained: Grade 12 (senior certificate)
Skills
Testing and troubleshooting
Quality control
Machine operation
Material handling equipment
Continuous improvement
Continuous improvement methodologies
Failure analysis
Timeline
I. T Production Technician
Bongani Rainmaker Logistics
10.2019 - 02.2025
Customer support engineer (ATM Technician)
BE Trading
06.2018 - 02.2019
Superuser / ATM custodian
First National Bank
09.2012 - 08.2017
ATM Custodian
ABSA
06.2004 - 08.2012
Diebold Nixdorf South Africa (Pty) Ltd
Certified Diebold technical operator
Bytes Technology Group
Certified NCR technical operator
Bank Seta
Banking certificate from NQF level 5
College Campus
Diploma from Software and Information Systems Management
Centurion College
Grade 12
Residential Area
Johannesburg
Contact Details
- 0722388390
- 0721005208
Personal Information
- Name: Thomas Lesiba Tsotetsi
- Address: 111/21764 Kgwa Ntshu street ext6 Eastfield Vosloorus 1475
- Gender: Male
- Nationality: South African
References
- Dominic Mdlalose, First National Bank, Quality Assurer, 0662351961
- Thandekile Twala, First National Bank, OPS Field Controller, 0615198066
- Onica Rammutle, ABSA, Field Controller, 0823033069
Personal Development Training
- Diebold Nixdorf South Africa (Pty) Ltd, Certified Diebold technical operator, 12/31/15
- Bytes Technology Group, Certified NCR technical operator, 12/31/15