Prudence Rasekula
ICT Infrastructure Senior Manager(Acting)
Johannesburg,Gauteng
Summary
An acting senior manager in ICT Infrastructure, responsible for the Unix and Microsoft hardware, database, telephone systems, datacentre, and network. I have been in the ICT industry for more than 15 years, building my career from technician to manager.
I have learned the full value chain of the ICT industry, got to understand the gap that most ICT departments lack (administration, people skills, and reporting) and I have taught myself to balance between the technical and the soft skills.
• I ensure that all Infrastructure implementation for the university supports are secure, reliable, cost-effective, and fit for purpose
• Develop and maintain a documented road map for the infrastructure products that will support the university's digital strategy.
• Work closed with suppliers and 3rd parties to ensure IT industry best practice is followed to deliver solutions efficiently and effectively
• Contribute to the business cases for technology investments
• Develop and maintain processes for tracking of maintenance and support contract product licensing and budgetary expectations for the following financial year.
• Engage in the critical projects of the University as and when required
• Responsible for Technical Strategy and Planning, Operational Management, Management of information system acquisition, Information system security, and risk management.
Overview
16
16
years of professional experience
13
13
years of post-secondary education
Work History
ICT Infrastructure Senior Manager(Act)
University of Witwatersrand
Johannesburg, Gauteng
11.2016 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Led Network team in delivery of NHLS project, resulting in 22 students and 2 staff members gaining access to University network resources.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and maintained courteous and effective working relationships.
- Conducted research, gathered information from multiple sources and presented results.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used coordination and planning skills to achieve results according to schedule.
- Exceeded goals through effective task prioritization and great work ethic.
- Working closely with BRM and Project team to maintain optimum levels of communication to effectively and efficiently complete UC projects.
- Improved operations through consistent hard work and dedication.
Systems Engineer
Technology Corporate Management
Johannesburg, Gauteng
08.2007 - 11.2016
- Supported informal and formal test events such as load file stability events and other customer-driven activities.
- Coached other employees on best methods to handle network problems at locations.
- Communicated status updates to affected parties when issues arose.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users.
- Configured and managed Cisco Fabric environment by creating device alias and zones.
- Participated in systems and software requirement reviews to collaboratively develop hardware and connectivity profiles.
Junior Network Engineer
Tirisano-Mogo
Johannesburg, Gauteng
08.2005 - 08.2007
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Configured, managed and troubleshot VoIP and multi-media distributed systems and platforms.
- Integrated fixed wireless connectivity into facilities lacking access to terrestrial high-speed networks.
Education
High School Diploma -
Madibane High School
Johannesburg 01.1997 - 12.2000
BBA - Business Administration And Management
CIDA City Campus
Johannesburg 02.2001 - 06.2007
Postgraduate Diploma in Business Administration - Business Administration And Management
Wits Business School
Johannesburg 02.2019 - 12.2019
MBA - Business Administration And Management
Wits Business School
Johannesburg 01.2020 - Current
Skills
Network infrastructure development
Excellent conflict resolution abilities
Customer needs anticipation and conflict mitigation
IT Infrastructure Planning
Restricted item searches
Reading, Watching Documentaries and Watching sports
Reading - I like reading articles, reports and books that will build my character, improve my leadership skills, negotiation skills and learn more about the industryWatching Documentaries - Different documentaries helps me to relax, provides different thinking; out of the box thinking and enjoy seeing real life storiesWatching sports - sports is always unpredictable, it gives me a mindset of preparing for the unexpected, learning how to deal with curve balls and shows how hard-work and team work always reflect on the work delivered
Timeline
MBA - Business Administration And Management
Wits Business School
01.2020 - Current
Postgraduate Diploma in Business Administration - Business Administration And Management
Wits Business School
02.2019 - 12.2019
ICT Infrastructure Senior Manager(Act)
University of Witwatersrand
11.2016 - Current
Systems Engineer
Technology Corporate Management
08.2007 - 11.2016
Junior Network Engineer
Tirisano-Mogo
08.2005 - 08.2007
BBA - Business Administration And Management
CIDA City Campus
02.2001 - 06.2007
High School Diploma -
Madibane High School
01.1997 - 12.2000