Omphile Monametsi

• R3.5M+ annual store turnover.

• Administration and record-keeping.

• Analyzed store process strategies.

• Conducted employee relations enquiries.

• Developed staff succession plans and motivation programs.

• Executed floor control duties.

• Led team of 10+ staff members.

• Implemented merchandise concepts.

• Held staff performance discussions.

• Managed stock takes and reduced stock losses.

• Monitored store operations and KPI's.

• Operated as TFG Money Account store and canvassing agent.

• Sold VAS and mobile services.

• Analytical, Administrative and Operational Skills.

• Policies.

• Procedures.

• Retail Methodology.

• Acquired valuable insights into Customer Acquisition & Retention strategies, Sales Training methodologies, and Direct Sales techniques.

• Demonstrated understanding of industry-specific skills and knowledge, showcasing potential for future opportunities.

• Successfully completed comprehensive interview and assessment process for Independent Field Advisor (IFA) role at Unlimited Force Marketing.

• Address customer complaints and resolve issues.

• Create and maintain product displays.

• Handle returns, refunds, and supplier returns.

• Learn and maintain in-depth product knowledge.

• Manage inventory: stock counts, reports, repairs & demo stock.

• Participate in promotional events and in-store activations.

• Process POS transactions and handle payments.

• Process purchase orders and courier deliveries.

• Process supplier receipts and warehouse despatches.

• Recommend products based on customer needs.

• Replenish stock and maintain shelf standards.

• Run SKU, sales, and stock enquiries.

• Support store operations and maintain cleanliness.

• Ticketing and daily operational tasks.

• Cash Handling: Processing transactions and managing till reconciliations accurately.

• In-Store Assistance: Organizing and maintaining the sales floor, ensuring displays are appealing, and providing customer service.

• POS Systems: Operating point-of-sale systems to process sales and handle payments.

• Stockroom Assistance: Managing inventory, sorting and ensuring items are ready for the sales floor.

• Visual Merchandising: Creating visually appealing displays to attract customers.

• Canvassing: Acquired 1000+ TFG Money Accounts through field canvassing while store was under construction.

• Coordination: Liaised with team members, vendors, and movers to ensure smooth relocation.

• Customer Awareness: Distributed promotional flyers to drive foot traffic for new store launch date.

• Inventory Management: Tracked and recorded inventory to maintain accuracy during relocation.

• Other Tasks: Supported store layout, cleaning, and opening preparation.

• Packing and Unpacking: Packed inventory and equipment securely for relocation.

• Safety and Security: Maintained safe relocation of employees and inventory.

• Workstation Setup: Installed workstations and equipment at new store location.

• Accountable for sales targets and operational KPI's.

• Align with and drive Foschini Retail Group brands.

• Develop strategic vision for turnover growth.

• Excellent verbal and written communication skills.

• Highly organized and goal-oriented.

• Identify and solve new business opportunities.

• Resilient and adaptable to changing situations.

• Results-driven with focus on achieving targets.

• Strong analytical and problem-solving abilities.

• Strong attention to detail under supervision.

• Willing to learn on the job.