Mr. DESY TSHIPAMBA
Johannesburg
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
5
5
years of professional experience
Work History
Customer service consultant
ACTIVE CALL CENTER TECHNOLOGY
Sandton
07.2024 - Current
- Customer service consultant for JustEat (UK & Ireland), SkipTheDishes (Canada), Manulog (Australia) campaigns
- First point of contact for courier support queries
- Telephonic servicing (Talkdesk)
- Live chat servicing (JustEat live ops)
- Email servicing (Zendesk)
- Support customers by answering questions, resolving issues, and providing information about products and services
- Escalating issues
- Processing orders
- Providing information/Solutions
- Courier support and navigation
- Technical troubleshooting
- Solving App and network issues
ADMIN
FAMOUSCUTSTUDIOS
Johannesburg
06.2021 - 08.2023
- Provided Administrative support to the owner and the team; doing document filing, compelling, printing, scanning, etc
- Performed customer care activities; Welcoming clients, handling telephonic, online, email bookings and queries
- Receiving payment and compelling daily, weekly as well as monthly financial reports
- Organizing meetings and interviews
- Handling stocks and inventory: Keeping effective communication with suppliers, making sure we stay afloat with stock and other inputs
CO-ORDINATOR/FRONT DESK
EVAPRO SA PTY LTD
Sandhurst Johannesburg
03.2020 - 11.2021
- Meeting and welcoming clients
- Managed in-store, online, telephonic as well as email bookings
- Managing social media accounts
- Handling finances through various reports such as daily Cash ups, Sales, commissions, and staff Salary reports
- Handling all queries in-store and online, as well as work allocation to designated staff members
- Working in close collaboration with the staff to deliver the best quality services and problem-solving (complaints and conflicts) effectively
- Performed digital marketing and social media ads campaign
Education
NATIONAL DIPLOMA - AGRICULTURAL MANAGEMENT
University of South Africa (UNISA)
11.2018
Skills
- Proficient in problem-solving
- Working under pressure
- Extensive experience in customer care
- Excellent customer service
Hobbies and Interests
- Nature and Science
- Video Editing
- Exploring and Travelling
- Reading
- Sports
- Socializing
References
- Mr. Xolani Zwane, ACT Technology, 07579 8292, Team lead, Act Inanda Greens Business Park, Sandton, Gauteng
- Mr. Marcus Okitangongo, Famouscutstudios PTY Ltd, 0824008396, Owner, 71 13th Street, Parkhurst, Johannesburg
- Chantelle Vinciguerra, EvaPro SA PTY Ltd, 0824119989, 61 Rivonia Road, Sandhurst, Johannesburg
Languages
French
First Language
English
Proficient
C2
Timeline
Customer service consultant
ACTIVE CALL CENTER TECHNOLOGY
07.2024 - Current
ADMIN
FAMOUSCUTSTUDIOS
06.2021 - 08.2023
CO-ORDINATOR/FRONT DESK
EVAPRO SA PTY LTD
03.2020 - 11.2021
NATIONAL DIPLOMA - AGRICULTURAL MANAGEMENT
University of South Africa (UNISA)