Jenny Swanepoel
Operations Manager BI/BW
Pretoria,GP
Summary
As a Senior Operations Manager the main focus is to provide quality service to clients, and support teams to deliver value added solutions. Main strengths are in communication, management of people, multitasking, an empathetic and pragmatic approach to both customers and team members. This gives an edge to contribute to the overall success of the team. I am a certified Agile master, 13+ years in IT and 26+ years in various management roles.
Overview
31
31
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Operations Manager BI/BW
Lesedi for BMW ZA Hub Menlyn
Pretoria, Gauteng
03.2017 - Current
- Application IT system configuration tasks
- Approvals and updates for access management (IBV, ADGR, FF, RoMa etc)
- Change Management using ITSM and Solman
- Oversee daily operations to ensure high levels of productivity
- Guide team in all aspects of daily workloads and communications
- Relationship and trust building: customers, users and other teams
- Facilitation with decision making, conflict resolution
- Support of Team Agile Master, and acting as stand in
- Support external DevOps provider
- Support Operations colleague
- Participating in various Ops CoP's and forums
- Support to collaboration Team in Leipzig, i.r.o. Operations
- General operations topics, which vary day to day
IT Operations Manager SAP Support Hub
Gijima Holdings
Samrand, Gauteng
02.2008 - 02.2017
- Used coordination and planning skills to achieve results according to schedule, client requirements and management requests.
- Resolved problems, improved operations and provided exceptional service and client relations.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines and SLA's.
- Managed the SAP Support Hub to +15 SAP clients.
- Client Account Management for several high profile mining clients.
- Planning and capacity management for resourcing.
Employee Benefits Manager & Other
Anglo Platinum (incl. JCI & Randfontein Estates Gold Mine)
Rustenburg & Johannesburg, Gauteng
05.1987 - 11.2004
- Transitioned HO payrolls from mainframe system to SAP 1994
- On project team which rolled out SAP to all Anglo Platinum Group mines (+- 6)
- Establishment of Anglo Shared Services for joint payroll functions July 2000
Education
GED -
Payroll Education
Johannesburg 01.2002 - 03.2003
Skills
Agile Master
SAP BW in operations capacity
Confluence & Jira
Inter-personal skills
BMW IT processes and procedures
Management and Team Lead experience
Certification
ITIL V3
Timeline
ITIL V4
11-2021
Strength Finder
10-2021
SAFE Certified Agile Master
11-2019
Operations Manager BI/BW
Lesedi for BMW ZA Hub Menlyn
03.2017 - Current
ITIL V3
10-2010
IT Operations Manager SAP Support Hub
Gijima Holdings
02.2008 - 02.2017
GED -
Payroll Education
01.2002 - 03.2003
Employee Benefits Manager & Other
Anglo Platinum (incl. JCI & Randfontein Estates Gold Mine)
05.1987 - 11.2004