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Customer Engagement Manager

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Dedicated professional with a diverse background in small business ownership, team leadership, and customer service. Proven success in building and managing online businesses, fostering customer engagement, and ensuring operational efficiency. Adept at leading teams, driving sales, and implementing effective marketing strategies.

 Dynamic and results-oriented Customer Engagement Manager with a proven track record of enhancing customer satisfaction and driving business growth. Fluent in 5, I bring a diverse cultural understanding and the ability to effectively engage with a global customer base. Leveraging 3 years of experience in customer service and relationship management, I excel in creating personalized experiences that exceed expectations. Skilled in leading cross-functional teams, implementing innovative strategies, and utilizing CRM systems to optimize customer interactions. With a passion for delivering exceptional service, I am dedicated to fostering long-lasting relationships and driving revenue growth in multicultural environments. 

With 7 years of work experience in customer-oriented and support-sales services, I possess exceptional capabilities in optimizing the existing contact center operations by leading improvement initiatives to accomplish satisfaction and productivity. I have gained a pragmatic exposure to augmenting the customer's satisfaction and prioritizing the customer's concerns & queries to minimise the escalations. Over the years, I have retained an integrated set of competencies in managing customer-centric operations while adhering to guidelines and ensuring customer satisfaction by achieving delivery and service quality norms. I am now willing to offer my experience and expertise in a demanding position to a company that promises mutual growth.

Successful at keeping customers happy and working with cross-functional teams to manage the entire sales process which includes the Pre-sale, sale and post sale process. Collaborative and hardworking with a flexible approach and strategic mindset. Also a Goal-oriented Individual with proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Jarryd van Niekerk

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Customer Engagement Manager

IT Support Technician

JavaScript Developer

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Bachelor of Science - Information Technology

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Customer Engagement Manager

IT Support Technician

Bachelor of Science - Information Technology

JavaScript Developer

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