Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Travelling, Reading Books, Nature walks, Cycling
Timeline
Generic

HERBERT KIBUUKA

HOTELIER
ENTEBBE,UGANDA

Summary

Professional and knowledgeable Senior Receptionist versed in administrative support and customer service. Offering 3 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.

Eager Receptionist Administrator maintains consistently amiable interactions with colleagues and clients. Constantly evangelizes for internal policy execution and positive client interactions. Represents business interests to promote internal goal achievement and external business outreach.

Versatile Receptionist Administrator/ Telephone Operator offers experience in front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Balances high-volume inquiries with staff administrative needs.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
2
2
Languages

Work History

Receptionist Administrator /Telephone Operator

Lake Victoria Hotel - Entebbe
Entebbe, Uganda
11.2017 - Current
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Scheduled initial and return appointments for Hotel clients, adhering to internal policies while accommodating individual customer needs.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted customers and visitors in-person and via telephone calls.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Acted as first point of contact and set appointments for prospective clients.

Education

No Degree - Hotel Management

Uganda Hotel And Tourism Training Institute
Jinja, Uganda
04.2016 - 01.2017

No Degree - Diploma in Education Secondary

Kyambogo University
Kampala, Uganda
08.2008 - 07.2010

No Degree - Uganda Advanced Certificate of Education

Standard High School - Zana
Kampala, Uganda
02.2005 - 11.2006

No Degree - Uganda Certificate of Education

Greenlight High School -Zana
Kampala, Uganda
02.2000 - 11.2003

Skills

    Good telephone etiquette

Telephone systems

Telephone switchboard operation

Administrator leadership

Telephone and email etiquette

Telephone skills

Professional telephone skills

Telephone inquiries

Telephone reception

Multi-line telephone system management

Accomplishments

  • Supervised team of 8 staff members.
  • Achieved an award for outstanding best employee of the month - November 2018

Software

Microsoft Office Tools

Travelling, Reading Books, Nature walks, Cycling

Travelling has opened up opportunities for exposure and adventure for me, meeting new people with different backgrounds, understanding and appreciating different cultures, which makes it quite an enjoyable hobby.

Reading books has helped widen my knowledge and highlighted my perception of the ever changing dynamics of the world around me. i enjoy reading about how different personality traits affect actions and behaviors of people around me.

Nature walks provide me the best therapy for the mind as they help me reflect on the aesthetic aspects of life around me. this has helped me stay open minded and focused even when i execute my professional duties.

Cycling is important for keeping me fit and mentally healthy enough to manage my day to day activities. An eco friendly activity, cycling helps boost my moods for the day and keeps me charged with positive energy, good attitude, all vital for a productive day.

Timeline

Receptionist Administrator /Telephone Operator

Lake Victoria Hotel - Entebbe
11.2017 - Current

No Degree - Hotel Management

Uganda Hotel And Tourism Training Institute
04.2016 - 01.2017

No Degree - Diploma in Education Secondary

Kyambogo University
08.2008 - 07.2010

No Degree - Uganda Advanced Certificate of Education

Standard High School - Zana
02.2005 - 11.2006

No Degree - Uganda Certificate of Education

Greenlight High School -Zana
02.2000 - 11.2003
HERBERT KIBUUKAHOTELIER