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NKANYISO MQOQWANA
Summary
Professional sales and client-facing operations professional with 5+ years combined experience in funeral services. Proven ability to manage logistics under pressure and support team objectives. Strong interpersonal skills to build client trust and advance sales outcomes.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Driver & Sales Agent
Makaula's Funeral Home
2022 - Current
- Safely operated company vehicles to transport clients, remains, and funeral supplies.
- Maintained accurate logs of trips, mileage, and vehicle maintenance schedules.
- Professionally assisted clients and family members during funeral services and related events.
- Promoted and sold funeral cover policies, enhancing client engagement and support.
- Coordinated daily schedules and logistical tasks with management team, ensuring timely service delivery for clients.
- Provided general support for funeral preparations and onsite event setup.
- Accumulated five years of experience in the funeral service industry.
- Transported deceased and family members safely, maintaining respectful, professional service throughout each trip.
- Inspected vehicles before trips, confirming cleanliness and fuel levels.
- Coordinated route planning to ensure timely arrivals for funerals, viewings, and service appointments.
- Assisted with loading and securing caskets, equipment, and floral arrangements, contributing to respectful and efficient transport processes.
- Maintained detailed trip logs and vehicle records to support accurate daily operations.
- Responded quickly to schedule changes, adjusting routes and assignments with minimal disruption.
- Communicated clearly with staff and families to support smooth, compassionate service delivery.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products promptly to customers, ensuring high quality.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Generated advertising brochure for vendor use.
- Trained new employees on customer service, money handling and organizing strategies.
Education
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Ntonlela J.S.S.
Skills
Professional Driving
Customer Service
Funeral Cover Sales
Route Planning & Logistics
Time Management
Valid Driver's license
Customer service
Positive attitude
Teamwork and collaboration
Personal Information
Date of Birth: 1994-11-02
References
Mzimkhulu, Viwe, Former Manager at Makaula's Funeral Home, 073 686 9268, Makaula's Funeral Home, Contact: 073 686 9268
DECLARATION
I, hereby declare that the information provided in this CV is true and correct to the best of my knowledge.
CURRICULUM VITAE
CURRICULUM VITAE
Software
Timeline
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Ntonlela J.S.S.
Driver & Sales Agent
Makaula's Funeral Home
2022 - Current