Nomathemba Mahlangu
Branch Manager
Kriel
Summary
Goal-oriented manager with distinguished experience of 11 years in the Banking and Insurance industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
BRANCH MANAGER
Old Mutual Limited
09.2015 - Current
- Enhanced staff competency with regular training sessions, boosting productivity levels across branch operations.
- Provided key strategies in delivering business KPI's.
- Set clear performance goals for sales team, providing regular feedback on progress toward targets while offering support where needed.
- Developed high-performing team through targeted recruitment, training, and performance management initiatives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Collaborate with various employers and stakeholders to build business relationships.
- Increased branch profitability by 20% from previous year, implementing cost-saving measures and streamlining operational processes.
- Addressed client concerns or complaints promptly with empathy and professionalism; resolved issues efficiently without compromising on service excellence standards.
FINANCIAL CONSULTANT
Capitec Bank Limited
12.2013 - 01.2015
- Selling personal loans reaching target of R700.000 and 30 savings account card acquisitions and transactional banking
- Developed targeted marketing campaigns to attract new clients, resulting in increased revenue and business growth.
- Managed client relationships, ensuring satisfaction through regular communication and proactive problem solving.
- Maintained high level of confidentiality when handling sensitive client information, adhering to strict data security protocols at all times.
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Articulated client solutions in terms of ROI.
INTERN
Department of Correctional Services
05.2012 - 04.2013
- Recorded, transcribed, and distributed minutes of monthly meetings.
- Answered, screened and directed phone calls to appropriate departments.
- Drafted monthly crop production reports and statistics.
- Performed administrative duties including photocopying and filing while greeting visitors and responding to queries.
Research Scholar
Agricultural Research Council
01.2011 - 12.2011
- Utilized cutting-edge technology and software tools to conduct sophisticated analyses of large datasets, uncovering novel patterns and trends within data.
- Acted as liaison between research teams and external stakeholders, promoting effective communication and collaboration on joint projects.
- Documented procedures and results with high degree of accuracy and precision.
- Conducted comprehensive literature reviews to identify gaps in existing knowledge and inform future research directions.
- Evaluated statistical models for validity and reliability, ensuring accurate interpretation of research outcomes.
Education
Some College (No Degree) - Banking And Financial Support Services
CORNERSTONE PERFORMANCE SOLUTIONS
Johhanesburg 01.2022 - 02.2023
Bachelor of Science -
TSHWANE UNIVERSITY OF TECHNOLOGY
Tshwane 01.2011 - 12.2011
National Diploma: Animal science -
TSHWANE UNIVERSITY OF TECHNOLOGY
Tshwane 01.2008 - 12.2010
High School Diploma -
Ekangala Comprehensive High School
Ekangala 01.2007 - 12.2007
Skills
Branch operations
Employee Coaching
Regulatory Compliance
Sales Reporting
Interdepartmental Collaboration
Conflict management
Client service experience
Competitor Analysis
Performance Evaluations
Relationship Building
Goal Setting and Achievement
Sales Tracking
Team training and development
Accomplishments
- Top branch manager NPS nationally (2019)
- Top branch manager NPS regionally (2019)
- Top branch manager per area (2018)
- Top financial consultant per area (2017)
- 120 words per minute
Company
Old Mutual
Personal Information
Driving License: Code EB (8)
Certification
COB LONG TERM INSURANCE
Timeline
COB LONG TERM INSURANCE
03-2024
COB PENSION FUNDS
03-2024
COB INVESTMENTS
03-2024
Some College (No Degree) - Banking And Financial Support Services
CORNERSTONE PERFORMANCE SOLUTIONS
01.2022 - 02.2023
TOP BRANCH MANAGER NATIONALLY FOR CUSTOMER SERVICE EXPERIANCE
12-2019
BRANCH MANAGER
Old Mutual Limited
09.2015 - Current
FINANCIAL CONSULTANT
Capitec Bank Limited
12.2013 - 01.2015
INTERN
Department of Correctional Services
05.2012 - 04.2013
Research Scholar
Agricultural Research Council
01.2011 - 12.2011
Bachelor of Science -
TSHWANE UNIVERSITY OF TECHNOLOGY
01.2011 - 12.2011
National Diploma: Animal science -
TSHWANE UNIVERSITY OF TECHNOLOGY
01.2008 - 12.2010
High School Diploma -
Ekangala Comprehensive High School
01.2007 - 12.2007