Siyasanga Molefe
Customer Service Expert
Cape Town
Summary
Detail-oriented professional with 7 years of experience in customer service and operational support. As a Subject Matter Expert, provided process guidance and coaching to enhance team performance and operational compliance. Committed to fostering development and success in others while ensuring high standards of service and efficiency. Successfully assisted in implementing training programs that enhanced team performance and employee growth. Proven ability to effectively communicate and collaborate, demonstrating strong organizational and instructional skills.
Overview
7
7
years of professional experience
Work History
Customer Service Expert
Teleperformance
03.2024 - Current
- Guided customer service agents on processes and provided product support to enhance service delivery.
- Reinforced training content and operational updates with trainers and team leaders to ensure consistency.
- Coach and mentor new and existing employees to improve performance.
- Resolve complex customer issues and process-related queries.
- Support compliance, quality standards, and continuous improvement initiatives.
- Mentored peers and shared knowledge to foster a collaborative team environment.
Property Manager
Nora Jiks Holdings
03.2022 - 11.2023
- Managed online bookings and property listings across platforms to optimize visibility and occupancy.
- Supported onboarding and training of operational staff to enhance service delivery.
- Coordinated tenant communication and administrative processes to streamline operations.
- Maintained accurate records and documentation.
- Supported day-to-day operational efficiency and customer service delivery.
Store Manager
PicknPay Market Store
07.2019 - 02.2022
- Supervised daily operations and led store team to achieve performance goals.
- Trained and coached new employees on procedures and service standards.
- Provided ongoing support and feedback to enhance team performance and service standards.
- Managed stock control and cash office functions to ensure accurate financial reporting.
- Ensured compliance with company policies and operational requirements.
Education
Diploma - Event Management
Stadio Collage (Prestige Academy)
Bellville, Cape Town 04.2001 -
High School Diploma -
CBC St Johns
Parklands, Cape Town 04.2001 -
Skills
Customer Service Excellence
Onboarding support
Team Development
Peer Coaching
Subject Matter Expertise (SME)
Operational Coordination
Office CRM proficiency
Problem Solving
Attention to Detail
Learning development
Communication skills
Timeline
Customer Service Expert
Teleperformance
03.2024 - Current
Property Manager
Nora Jiks Holdings
03.2022 - 11.2023
Store Manager
PicknPay Market Store
07.2019 - 02.2022
Diploma - Event Management
Stadio Collage (Prestige Academy)
04.2001 -
High School Diploma -
CBC St Johns
04.2001 -