Reading
FIKILE MILLICENT MOLOI
Thatchfield Close, The Reeds,Centurion
Summary
16 years working experience. Extensive experience in the planning, execution/implementation, monitoring and management of projects relating to Relationship Management (Stakeholder/Customer) and Communication; Document and Records Management; Sponsorship Management and Process Control and Management
Overview
17
17
years of professional experience
15
15
years of post-secondary education
4
4
Languages
Work History
Customer Service Agent
Eskom Holdings SOC Ltd
Sandton, Gauteng Province
12.2019 - Current
- Entered customer interaction details in the system to track requests, document problems and record solutions offered.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Provided primary customer support to internal and external customers.
- Influence the review, management, implementation and monitoring of the governance documents and supporting strategies.
- Monitor the SLA between the organisation and the customers
Assistant Officer
Eskom Holdings SOC Ltd
Sandton, Gauteng
03.2015 - 11.2019
- Influence the review, management, implementation and monitoring of the Sponsorship governance documents and supporting strategies
- Coordinating meetings and Secretariat for the Corporate Sponsorship Committee
- Evaluate sponsorship proposals against the organistion's strategic imperatives & contracting of sponsorships and management of procurement and finance process
- Provide professional strategic sponsorship consulting service to internal and external stakeholders
- Create awareness of the organisation's sponsorship initiatives
- Influence the management of budget for specific sponsorship properties and management of sponsorship register
- Design templates for sponsorship management and monitoring
- Control of documents and records and administration of non-conformances in line with ISO 9001
- Coordinating exhibition, creating awareness of the service or product and networking.
- Prepared and presented various to reports e.g status, review and proposals for sponsorship.
Secretary to the General Manager
Eskom Holdings SOC Ltd
Sandton, Gauteng
02.2012 - 02.2015
- Compile and consolidate departmental minutes and correspondence
- Coordinating and managing the General Manager’s diary, travel arrangements and organising meetings
- Facilitate departmental activities
- Ensure sufficient supply of office requirements
- Document control and record management and administration of non-conformances by ensuring compliance with ISO 9001.
Executive Secretary to the Director - ICT
Department of Labour
Pretoria, Gauteng
11.2008 - 01.2012
- Compile and consolidate departmental minutes and correspondence
- Coordinating and managing the diary, travel arrangements, and organising meetings
- Facilitate departmental activities
- Ensure sufficient supply of office requirements
- Documents Control and records management
- Screening, evaluating and recommendation of IT applications and facilitating the procurement process
- Monitoring and ensuring compliance to the Service Level Agreement
Secretary to the Station Commissioner
South African Police Service
Standerton, Mpumalanga
01.2007 - 10.2008
- Compile and consolidate departmental minutes and correspondence
- Coordinating and managing the diary, travel arrangements, and organising meetings
- Facilitate departmental activities
- Ensure sufficient supply of office requirements.
Secretary to the Director: Support Services
South African Police Service
Secunda
01.2005 - 01.2007
- Compile and consolidate departmental minutes and correspondence
- Coordinating and managing the Director’s diary, travel arrangements, and organising meetings
- Facilitate departmental activities
- Ensure sufficient supply of office requirements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
Postgraduate Diploma - Project Management
University of Stellenbosch
Western Cape 02.2020 - Current
Professional Development - Public Relations Management
PRISA
Johannesburg 01.2017 - 11.2017
Certificate - Programme in Project Management (PPM
University of Pretoria
Pretoria 02.2010 - 11.2010
B. Comm - Marketing Management
UNISA
Pretoria 02.2009 - 03.2014
National Diploma - Commercial Administration (Office Management)
Technikon Pretoria (TUT)
Pretoria 02.1994 - 06.1998
Matriculation - undefined
Mdumiseni Senior Secondary School
01.2020 - 01.2021
Business Studies: N3
Standerton Technical College (Gert Sibande College
Standerton 01.1993 - 06.1993
Programme in Management Development
Gordon Institute of Business Science (GIBS)
Sandton 02.2018 - 11.2018
Skills
Planning and organising
Good communication
Interpersonal skills
Customer focused
Presentation
Analytical and problem solving
Document and records management
Time management
Project management
Interests
Communication and Relationship Management
Without overlooking the importance of technical expertise in work situations, people are at the core of every work situation which necessitates improved communication and relationship management skills. Engaging all relevant stakeholders in a project, enhances the chances of the necessary buy-in and ownership in all kinds and sizes of projects. Improved communication and relationship management skills assist in minimising amongst other things, the risk of project failure, unnecessary delays.
Timeline
Postgraduate Diploma - Project Management
University of Stellenbosch
02.2020 - Current
Matriculation - undefined
Mdumiseni Senior Secondary School
01.2020 - 01.2021
Customer Service Agent
Eskom Holdings SOC Ltd
12.2019 - Current
Programme in Management Development
Gordon Institute of Business Science (GIBS)
02.2018 - 11.2018
Professional Development - Public Relations Management
PRISA
01.2017 - 11.2017
Assistant Officer
Eskom Holdings SOC Ltd
03.2015 - 11.2019
Secretary to the General Manager
Eskom Holdings SOC Ltd
02.2012 - 02.2015
Certificate - Programme in Project Management (PPM
University of Pretoria
02.2010 - 11.2010
B. Comm - Marketing Management
UNISA
02.2009 - 03.2014
Executive Secretary to the Director - ICT
Department of Labour
11.2008 - 01.2012
Secretary to the Station Commissioner
South African Police Service
01.2007 - 10.2008
Secretary to the Director: Support Services
South African Police Service
01.2005 - 01.2007
National Diploma - Commercial Administration (Office Management)
Technikon Pretoria (TUT)
02.1994 - 06.1998
Business Studies: N3
Standerton Technical College (Gert Sibande College
01.1993 - 06.1993