Lihle Siyotula

I'm a diligent person who seeks to be challenged in every role I occupy I aspire to learn new things and being a team player. Talented financial leader well-versed in accounting principles and regulations. Motivated to keep company financial operations compliant, accurate, and cost-effective. Ready to bring my years of experience and take new role to great heights.

• Kelloggs South Africa, Accounts Receivable Controller, 03/01/23, Present, Conduct weekly claims resolution calls and clearing meetings with the GBS team and local KAMs., Follow up on aged items ensuring that they are resolved and cleared., Attend daily meetings with the GBS ensuring the team proactively works on the queries/ age analysis., Identifying high risk customers and taking appropriate action., Preparing and updating debtors aging reports and submit to management on a monthly basis., Assisting in preparing weekly cashflow forecast vs actuals., Managing customer's queries and ensuring that they are resolved timeously., Facilitating on new accounts, amendments of accounts and closing of accounts ensuring that correct documents are provided and master data changes accordingly., Ensuring customers stick to their payment terms and credit limits., Antonette Van Duuren, Finance Manager: Controlling, 011 233 6600
• Pernod Ricard, Account Receivables, 11/01/19, 02/01/23, Review the age analysis every month and ensure to start reviewing/resolving from 150+ days., Follow-up of outstanding balances and queries and minimizing of outstanding arrears., Ensuring that customer's statements are accurate and sent every month., Releasing orders that are within credit limit and not in arrears., Prepare reconciliations to resolve account queries., Compiling and sending of daily/weekly reports to the managers., Answering inbound calls assisting customers who have specific inquiries/queries ensuring that proper telephone etiquette and customer service is conducted., Housekeeping i.e., processing customers limit increase, Allocation of payments, Letter of Final Demands, handing over accounts to legal and payment term change., Vetting new accounts and ensuring all documents are accurate to open the account., Pranishwar Maharaj, Accounts Receivable Manager, 011 802 0600
• RCL Foods, Credit Controller, 10/01/18, 06/01/19, Resolving claims raised by the debtors and doing follow ups., Preparing and submitting statements every month for the accounts., Answering inbound calls and assisting customers., Ensuring that all payments received from debtors are accurately reconciled and captured on system., Querying unpaid invoices and ensuring that all invoices for the previous months are fully paid., Passing credits on rebates and settlement discounts if valid., Checking if pricing, returns, damaged stock & shortage claims are valid and investigate the invalid claims give feedback with proof., Ensure accounts trade within their credit limit., Reviewing the age analysis and would give feedback to the supervisor., Marika Jansen, Credit Control Supervisor, 011 748 5711/071 607 6801
• Douglas Green Bellingham (DGB), Credit Controller Key Accounts, 04/01/17, 10/01/18, Book Value: +-R100 Million, the accounts were Pick n Pay, Boxer, Cambridge, Woolworths and Elgin Mall., Preparing excel and PDF statements every first day of every month for the accounts., Resolving claims raised by the debtors and doing follow ups., Answering inbound calls and assisting customers., Ensuring that all payments received from debtors are accurately reconciled and captured on SAP., Querying unpaid invoices and ensuring that all invoices for the previous month are fully paid., Sorting the rebates and submitting for approval., Checking if discount calculations are correct., Releasing Blocked / Call and Collect Orders, Processing Cheque's that will be banked., Providing a monthly forecast for the accounts and capturing actuals., Collecting and updating Liquor Licenses., Provide feedback on the age analysis., Shontal Pillay, Key Account Supervisor, 011 653 1111/011 653 1000
• South African Breweries (SAB), Credit Controller, 09/01/14, 12/01/16, Calling on overdue balances and following up on queries to minimize the age analysis., Ensuring that customer's statements are accurate and sent when needed by the customer., Following up and maintaining outstanding blocked orders ensuring that customers are within their limit, monitoring risks and adhering to the NCA policy., Prepare reconciliations of accounts to make sure we educate customers on what is happening on their accounts especially with discounts and paying on time., Compiling and sending of daily/weekly reports to the managers and the sales Team., Answering inbound calls assisting customers who have specific inquiries ensuring that proper telephone etiquette and customer service is conducted., Preparing Credit control administration i.e. processing customers limit increase, Accumulate Discount, Allocation of payments, CFE, Letter of Final Demands and payment term change., Liaising with sales representatives, customer support agents and Genpact SA and India for queries and blocked orders ensuring that ultimate customer service is delivered to the customer., Christine Lovie, Credit Manager, 071 611 9286/011 317 4205
• On the Dot (Media 24), Admin Clerk, 02/01/13, 01/01/14, Compiling stock refusals reports and admin clerk control sheet., Making sure that there are no outstanding invoices if there are doing a thorough follow up., Check and enter / rectify correct POD number on system as per retailer requirement., Perform data processing and generate reports, including daily turnover reports, Check delivery documentation application - debit or credit., Check / verify that stock came back (surplus or shortage on day-end), Run and view agent sales history., Check cash balances and cash receipts to determine if all amounts paid in full., Maintain daily registers and controls., Capturing of the Day ends (new stock and returns), Maintain the route owners' stock, making necessary adjustment if stock is short loaded., Ensuring filling is done accordingly., Pogiso Taele, Assistant Branch Manager - Finance, 084 619 7329
• GP Retail Operations, Learnership in Area Manager (Merchandising and cleaning), 08/01/12, 01/01/13, Collecting registers from stores and data or documents to send it to the office so it can be processed and doing operational admin duties., Handling the staff's pay queries., Managing people in terms of placing in relevant shifts and their dress code and work ethics., Arranging transport for staff members., Assisting with recruitment., Managing the sick, annual and compassionate leave for the staff members., Managing the resources or equipment's the staff uses at work and maintaining the chemicals for each store., Building client relationship and ensuring that the staff is working according to Service Level Agreement., Having meetings with the staff on the strategic plans to better the service at hand., Luke Burger, Senior Manager, 083 316 4694
• 8.ta/ Telkom, Customer Service Representative, 08/01/11, 05/01/12, Answering inbound calls as well as assisting customers who have specific inquiries and queries i.e., Billing, technical and internet connections or devices therefore would use effective approach to try and resolve the issue at hand., Using questioning and listening skills that support effective telephone communication and the most appropriate ways to communicate with different behavior types on the telephone., Applying the proper telephone etiquette to satisfy various customer situations., Applying the appropriate actions to resolve the query., Displaying time flexibility towards shifts as per work floor requirements., Providing customers with product/s promotions and general information they require regarding their account or the company., Sandile Khumalo, Human Resource Team Leader, 011 525 3162/073 560 9377