Luzuko Dada
Information Technology
East London,Eastern Cape
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Successful creative business professional with demonstrated track record consulting. Exceptional program, team and project manager. Skilled at mentoring staff, integrating ideas and customizing approaches to support specific means and goals.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Technical Support Specialist
HRPM
East London, Eastern Cape
07.2020 - Current
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Installed biometric security applications and devices and suggested additional security measures.
- Fielded average of 50 inbound phone calls to deliver support and remotely resolve service issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Submitted service tickets for equipment maintenance requests.
- Recorded and maintained relevant notes for each client and work order.
- Monitored systems in operation and input commands to troubleshoot areas.
Business Consultant
Self Employed
East London, Eastern Cape
04.2019 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Performed as consultant for startup business in areas of marketing, logistics and training to various behavioral healthcare service professionals.
- Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
- Developed complete business plans and operational strategies for new and existing business.
- Offered expertise on employee and business development plans to enhance implementation and routine oversight.
Sales Representative
Rob Pollock Photography and Framing
East London, Eastern Cape
10.2019 - 07.2021
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
Education
High Scool -
Buhlebuzile Secondary School
Gauteng ProvinceNational Diploma - Systems Development
Boston College
East Lodon 03.2021 - Current
Skills
Desktop Component Repair
Performance Optimization
System Provisioning
Data recovery
Software diagnosis
Technical issues analysis
Remote IT Implementation
Network development
Lead prospecting
Strategy realignment
Staff mentoring
Planning and execution
Cost reduction
Timeline
National Diploma - Systems Development
Boston College
03.2021 - Current
Technical Support Specialist
HRPM
07.2020 - Current
Sales Representative
Rob Pollock Photography and Framing
10.2019 - 07.2021
Business Consultant
Self Employed
04.2019 - Current
High Scool -
Buhlebuzile Secondary School