Mulalo Charlotte Mthai

Job Responsibilities for Credit Support Officer

• Deliver various Credit Support, Portfolio Management and Administrative services effectively within agreed turnaround times and quality standards
• Effective time management to ensure volume standards are met
• Ensure stakeholder satisfaction by providing accurate data and information recording and capturing on systems, letters and reports
• Extract, action and distribute required reports and necessary information within set timelines
• Achieve high quality output of all tasks or activities performed and provide satisfactory service to the stakeholders
• Effective and consistent adoption of transformational processes, technology or initiatives deployed into the business
• Be a strong and consistent teamplayer who plays a supportive and collaborative role which contributes to efficient operation of internal team and stakeholder business divisions
• Ensure continuous self development and upskilling to enable optimal performance and value add to the business
• Improve operational effectiveness and better client satisfaction by contributing, participating and providing insights when required
• Provide support to colleagues and share required knowledge to ensure team success and satisfactory service to the frontline
• Proactive management and actioning of tasks as deemed appropriate from time to time.
• Add value to the Bank by identifying opportunities to improve or enhance processes and recommending improvements and supporting implementation of ideal solutions in the business.

Job Responsibilities for Credit Analyst (From June 2017 - January 2020)

• Manage risk by monitoring reports; including excess report; within expected timeframes; identifying potential risks and taking corrective action to ensure risk compliance
• Monitor covenant's by obtaining latest financial information; measuring compliance and reporting breaches
• Sign off conditions of approval within required timeframes by checking the information called for
• Verify that security is in place by gathering all required information
• Ensure Nedbank Group Rating requirements are met; including Basel; and Moody's; by reviewing accounts and identifying risks
• Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information
• Prepare credit applications and make recommendations based on the findings; within credit parameters
• Support the achievement of SLA standards by understanding client needs; providing guidance and recommendations and responding timeously
• Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders
• Measure compliance; identify risk and make recommendations for achieving compliance by using current information and other resources available.

• Reviewing and analyzing cases by identifying which clients and associated parties require remediation
• Identifying and analyzing client images
• Verifying of client information on systems in accordance with Nedbank policies and FICA rules
• Identifying missing documentation required to perform remediation
• Engaging with clients via telephone to discuss remediation requirements
• Engaging with clients via e-mail to request for the appropriate client documentation
• Engaging with Business managers as and when required
• Follow-up with clients for any outstanding documentation
• Accurately examining documentation and fully understanding and complying with FICA requirements to assist Nedbank in meeting regulatory requirements
• Face to Face engagement with clients in a professional Nedbank appearance/image
• Perform client identification and verification by comparing and verifying information provided by the client to ensure the particulars are identical
• Ensure FICA documentation is copied and stamped with the 'FICA original sighted' stamp
• Ensure client satisfaction by delivering a service that is consistent, seamless and error free
• Meet Service Level Agreements (SLA) by processing activities within agreed timelines
• Managing of cases assigned on the Case management tool
• Plan travelling routes to make best use of time or organising for document collection where travel distances are far
• Follow process with regards to restrictions, i.e
• Sending letters
• Supporting queries relating to remediated cases and activities.

• Administration and configuration of unified comms environment such as presence, Cisco Contact Centre, Unified Communication Manager, Unity Connection, ARC, Phonex One
• Manage day to day operations of Unified comms environment
• Implementation and Support of Unified Communications (IPT/Presence)
• Support of video solutions (Webex, Jabber)
• To ensure availability, reliability and integrity of all Unified Communication & related resources and systems
• General Telephony administration
• Accurate and complete documentation of all system changes as per change control procedures
• Provide Second and Third Tier Support on Voice related problems
• Compiling and distributing monthly and ad-hoc Management Systems Reports as well as automation of such services
• Ensure accurate and complete documentation of all system changes as per change control procedures
• Follow step-by-step procedural manual, describing all aspects of voice support and deployment
• Updating and distribution of the Corporate directory
• Managing all applications of new and existing services from Telecoms providers
• Managing account payments, assist with billing and charge back reporting
• Provide basic Unified Comms training.

• Maconomy Data Administrator (6 months): Run queries to ensure correct & accurate data is stored on all records in Maconomy
• Resolution of errors & problems by communicating with regional finance offices
• Imports of maintenance on master data
• Job transfer for new locations and partners
• Ensure adherence to finance, HR, PWC system policies regarding data
• Log and respond to/or assign all incoming support calls
• Assist users with Maconomy functionality
• PeopleSoft to Maconomy & Directory service interface & reconciliation
• Management of timesheet
• Build relationships with PwC staff in other Lines of Services and Support Functions within the firm
• BTS Processing: Processing accounts payables and receivables
• Processing of direct deposits on a daily basis
• Daily banking and updating receipt on excel
• Writing out cheques to clients & requesting of bank guarantee cheques from bank
• General Journal
• System Filling, Faxing and E-mailing.

• Daily balancing of transactions
• Training new staff
• Creating customers bank statements
• Management of cost (teller differences)
• Attending customer's queries and engage the customers in a professional way
• Make the customer aware of security info that will assist them in keeping their money safe
• Error free capture of transaction (deposits, transfer, payments and withdrawals).

• Assist with stock taking and Assets Verification Process
• Updating of Assets Information
• Capturing of Unverified Assets on Excel spreadsheet
• Processing of Insurance Claim
• Creating Requisition on SAP
• Creating Service Entry Sheet (SES) on SAP
• Completion of Vendor Sheet & Payment Certificate
• Capturing of Invoice Details on Recon Vendor Spreadsheet.