Job Search Status
Open to workDesired start date:
Work Type
Full TimeLocation Preference
On-SiteLocation: Cape Town, WC
Open to relocation: Yes
Open To Work
Hi, I’m
Ayanda Mandy Vanyaza
Cape Town
Work Preference
Summary
Versatile professional with over 10 years of experience in international BPO, healthcare, and administrative sectors. Expert in navigating high-compliance environments (HIPAA/POPIA) using advanced CRM and ticketing tools like Zendesk, Zoho, and NiCE. Proven track record in managing high-stakes accounts for US and UK markets (Humana, Butternut Box, Currys) with a focus on technical accuracy and exceptional customer satisfaction. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
12
years of professional experience
4021
years of post-secondary education
Work History
EXLCape Town
Customer Service Associate
06.2025 - 03.2026
Job overview
Managed US-based healthcare inquiries via Citrix and NiCE, ensuring 100% adherence to HIPAA regulations.
Navigated complex insurance databases to verify benefits and process medical claims status in real-time.
Maintained high performance metrics for call handling and accuracy in a high-pressure, global environment.
JLM FuneralsCape Town
Administrative Clerk
01.2023 - 02.2025
Job overview
Streamlined office operations using Zoho and Microsoft Office for scheduling, filing, and data entry.
Managed sensitive documentation and logistical arrangements with extreme attention to detail.
WebhelpCape Town
Customer Service Advisor
09.2020 - 03.2022
Job overview
Provided technical support and handled warranty claims for a major UK electronics retailer.
Consistently exceeded monthly Quality Assurance (QA) and CSAT targets through efficient query resolution.
Boomerang Cape Town
Customer Service Representative
01.2020 - 08.2020
Job overview
Utilized Zendesk to manage specialized account logistics and subscription queries for a UK-based pet health brand.
Coordinated with third-party couriers to resolve delivery discrepancies, ensuring high customer retention.
Customer Care Solutions Cape Town
Customer Service Agent
01.2014 - 12.2014
Job overview
Logged and tracked service requests for Barloworld fleet and equipment, ensuring timely stakeholder updates.
Education
National Senior Certificate Cape Town, ZA
Wynberg Girls' High School Cape Town, ZA
University Overview
- Member of Xhosa Society
- Winner of Mable Mpambo Trophy for top student in isiXhosa First Additional Language
Skills
- Healthcare compliance
- Database management
- Call handling
- HIPAA adherence
Languages
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Customer Service Associate
EXL
06.2025 - 03.2026
Administrative Clerk
JLM Funerals
01.2023 - 02.2025
Customer Service Advisor
Webhelp
09.2020 - 03.2022
Customer Service Representative
Boomerang
01.2020 - 08.2020
Customer Service Agent
Customer Care Solutions
01.2014 - 12.2014
National Senior Certificate
12.2009
Wynberg Girls' High School
12.2009