Seswapa Alex Sello Letsoalo
Summary
Branch Manager managing branch profitability, including R100k+ monthly revenue, through inventory control, customer centricity, and team performance. Drives profitability, advertising, and promotion alongside market research to support sales growth and local demand. Keeps the branch organized through housekeeping standards and human resource coordination.
Overview
3
3
Languages
1
1
Certification
20
20
years of professional experience
Work History
Branch Manager
Pepkor lifestyle (Bradlows Polokwane Landros Mare)
08.2013 - 12.2025
- Supported 90% customer retention rate through customer-focused sales support and follow-up.
- Resolved 5-10 customer issues per day while maintaining a consistent customer service standard.
- Managed branch profitability through daily sales oversight, budget control, and branch reporting.
- Maintained inventory control, stock replenishment, and housekeeping standards to support store readiness.
- Directed merchandising, visual merchandising standards, and advertising activities to strengthen in-store presentation.
- Led team supervision, staff scheduling, and performance management across the branch.
- Handled hiring coordination, coaching, and conflict resolution to maintain a stable branch team.
Branch Manager
Lewis Group
03.2006 - 07.2013
- Oversaw daily branch operations to maintain smooth customer service and consistent store standards.
- Directed stock replenishment and inventory checks to reduce gaps on the sales floor.
- Supervised branch staff to support daily coverage, service quality, and accountability.
- Monitored merchandise displays and promotional setups to keep the branch aligned with visual standards.
Education
Grade 12 - N. Sotho, English, Afrikaans, Geography, Biology, Mathematics
Mohlakaneng Senior Secondary School
01-1990
Business Management (Diploma) - undefined
Capricorn TVET College (Senwabarwana Campus)
01-2018
Marketing Management N6 Certificate (Diploma Applied) - undefined
Capricorn TVET College (Senwabarwana Campus)
01-2020
Human Resource Management N6 Certificate - undefined
Capricorn TVET College (Senwabarwana Campus)
01-2024
Local Government and Administration - undefined
TUT (Tshwane University of Technology)
01-1997
Skills
Store operations
Inventory control
Merchandising
Cash handling
Loss prevention
Retail KPI tracking
Visual merchandising standards
Shrink control
Point of sale systems
Stock replenishment
Sales management
Team supervision
Customer service
Performance management
Staff scheduling
Budget management
Sales forecasting
Hiring coordination
Coaching & training
Conflict resolution
Branch reporting
Customer retention
Certification
Driver's License, C1
Personal Information
- Date of Birth: 27 August 1972
- Gender: Male
- Nationality: South African
- Driving License: C1
- Marital Status: Married
- ID Type: ID No
- ID Number: 720827 5338 087
References
- Ernest, Dlamini, HR/Employee Relations manager, 079 981 2311, 011 4080 227, Pepkor Lifestyle (Bradlows Polokwane Landros Mare)
- Mrs, Netshidzivhani S.A, Lecturer, 071 471 3483, Capricorn TVET College (Senwabarwana)
Timeline
Branch Manager
Pepkor lifestyle (Bradlows Polokwane Landros Mare)
08.2013 - 12.2025
Branch Manager
Lewis Group
03.2006 - 07.2013
Local Government and Administration - undefined
TUT (Tshwane University of Technology)
Human Resource Management N6 Certificate - undefined
Capricorn TVET College (Senwabarwana Campus)
Marketing Management N6 Certificate (Diploma Applied) - undefined
Capricorn TVET College (Senwabarwana Campus)
Business Management (Diploma) - undefined
Capricorn TVET College (Senwabarwana Campus)
Grade 12 - N. Sotho, English, Afrikaans, Geography, Biology, Mathematics
Mohlakaneng Senior Secondary School