Nontuthuko Mthembu
Administrator
Midrand
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2025
2025
years of professional experience
24
24
years of post-secondary education
4
4
Languages
Work History
Assistant Store Manager
PosLink
08.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
Legal Administrative Officer: Corporate Services
The City of uMhlathuze
3 2023 - 6 2023
- Provide Administrative Assistance to Corporate Services Department by:
- Assisting and supporting senior legal advisors in representing municipality in various dispute resolution forums
- Providing support to the office of the Deputy Municipality Manager
- Facilitate signing of Agreements (Electronically and otherwise)
- Proofreads documents accurately with close attention to details and submits to legal advisors for approval
- Managing the workflow in the Office of the Deputy Manager in the absence of Personal Assistance personnel
- Drafting Service Level Agreements, memorandums s of understanding, reports and other documents related to Legal Services Department
- Consolidate and compile Monthly and weekly reports for the Office of Deputy City Manager from all Corporate Services Department (HR, Legal Services & Committee Section)
- File legal services documents and copy resolutions for the contracts
- Take minutes on behalf of the Legal Services Department
- Answer and redirect all calls to the legal advisors
- Facilitate and load SAP payments and submit files to the Finance Office
Office Administrator: Risk, Compliance and Business Continuity
Johannesburg Water SOC
04.2017 - 02.2023
- Attend to incoming calls on behalf of the Executive Manager Risk, Compliance and Business Continuity
- Schedule appointments for the Executive Manager, liaise with services providers on quotation, invoices, and outstanding document, procure goods and services on SAP system on behalf of the department
- Organizing and planning risk review workshops for the department, consolidate monthly and quarterly reports and submit to the Executive Manager, prepare material for Risk Assessments training and workshop, assist the Insurance department in the absence of the personnel
Data Capturer: Monitoring and Evaluation Department
Department of Public Works
03.2016 - 06.2016
- Collect information from different stakeholders and capture information in the system, verify data by comparing it to hard copy documents provided, obtain further information for incomplete data and delete unnecessary files, perform regular backups to ensure data preservation, sort and organize paperwork after entering data to ensure it is not lost, file the captured data manually and label according to policy and procedure of department
Unit Administrator - Environmental and Water Unit
Council For Geoscience
02.2014 - 09.2014
- Make travelling and accommodation arrangements for the managers, requisition subsistence and transport claims for the staff travelling and submit to finance for payment, facilitate signing of documents and follow up on outstanding documents, arrange meetings for the 35th IGC Local Organizing Committee, prepare package for the upcoming meeting, order stationery and equipment used by the department, assist the inventory holder with registering of assets and disposal of old assets for the department, manage the diary of the unit manager, record all committed costs and payments made or to be made from the Unit budget, maintain petty cash and reconcile before submission to Finance department
Executive Personal Assistant - General Manager: Strategy, Monitoring and Evaluation Department
Johannesburg Water SOC
08.2013 - 01.2014
- Office management, booking travel arrangements, managing the diary, create purchase requisitions upon receipt of quotation using SAP, consolidate monthly cost center reports for review by General Manager, receive visitors and provide refreshments for them, prepare presentations and draft letters upon Managers request, reconcile petty cash and submit to Finance, manage the leave requests and prepare file submission to HR, take minutes for the meetings
Administrative Assistant
National Research Foundation
12.2011 - 03.2013
- Company Overview: South African Agency for Science and Technology (SAASTA)
- Project administration: maintenance of a day to day running of the project and help Project Officers when requested, supervise temporary staff for packaging and labeling of material for couriers, organize courier to pick up and deliver material to their destination, ensure proper filing and keeping of sensitive information in a locked safe place
- Logistics Management: Arrange travel both locally and international, organize visas, and passport if need be, send invitations for the upcoming events and keep records of responses, arrangement the hiring of cars for the Facilitators and Role Models education in different provinces, Issue the itinerary prior to departure of the project teams
- Monitoring, and Reporting: assist the Project Manager in preparing projects reports, collect and capture data for project activities and submit to the Manager, assist in the development and finalizing of the Project Work Plan, adhere to timeframes and inform project manager in advance if the project will exceed timelines
- Financial Administration: maintain and update monthly project Cost Centre report, ensure service providers are paid on time, follow up with Finance Department for any outstanding payments, prepare S&T claims for Project Office and submit to the Project Manager for signature before submission to Finance, keep records on petty cash and reconcile at the end of each project
- South African Agency for Science and Technology (SAASTA)
Administrator - Recruitment & Selection Unit
Institute for Global Dialogue (IGD)
06.2011 - 11.2011
- Company Overview: NGO
- Managing diary of the MD, arrange for board meetings, put together a board pack and ensuring distribution to board members, coordinate events and send invitation and keep record of responses, make travel arrangement, and prepare material for exhibition stands, attend to queries from interns, post and disseminate mail postage, keep the data of the students and volunteers updated, perform general administration
- NGO
Shop Assistant/Cashier: Fuel Service Station
Engen Garage Route 21
04.2006 - 12.2010
- Capture transactions with customers using cash register, collect payments in cash or credit cards, cross sell products and introduce new ones, assist with stock taking, resolve customers complaints and further assist with guidance, monitor cash flow expenditure and monthly balancing of cash book and journal, keep store clean all the time, issue refunds if need arise, make sure pricing is accurate and help pack stock
Education
Short Learning Programme - Office Administration Diploma
Rosebank College
01.2009 - 10.2009
Certificates in Matric - undefined
Tshwane North College
No Degree - General Studies
Regent Business School
04.2001 - Current
Skills
Stock management
Store organization
Customer relations
Customer service
Team management
Staff supervision
References
- Dr Lungelwa Kaywood - Director - Kewt Solutions - Operating as PostLink , 082 815 0016
- Ms. Pamella Makhoba, Manager - Legal and Corporate Services, uMhlathuze Municipality, 035 907 5933 / 079 076 7161
- Ms. Thokozile Hlakoane, Executive Manager - Risk and Compliance, Johannesburg Water SOC, 011 688 1830 / 063 509 0829
- Ms. Thembakazi Maluleke, Senior Manager - Monitoring and Evaluation, Public Works, 012 492 1465 / 076 420 8083
Timeline
Assistant Store Manager
PosLink
08.2023 - Current
Office Administrator: Risk, Compliance and Business Continuity
Johannesburg Water SOC
04.2017 - 02.2023
Data Capturer: Monitoring and Evaluation Department
Department of Public Works
03.2016 - 06.2016
Unit Administrator - Environmental and Water Unit
Council For Geoscience
02.2014 - 09.2014
Executive Personal Assistant - General Manager: Strategy, Monitoring and Evaluation Department
Johannesburg Water SOC
08.2013 - 01.2014
Administrative Assistant
National Research Foundation
12.2011 - 03.2013
Administrator - Recruitment & Selection Unit
Institute for Global Dialogue (IGD)
06.2011 - 11.2011
Short Learning Programme - Office Administration Diploma
Rosebank College
01.2009 - 10.2009
Shop Assistant/Cashier: Fuel Service Station
Engen Garage Route 21
04.2006 - 12.2010
No Degree - General Studies
Regent Business School
04.2001 - Current
Certificates in Matric - undefined
Tshwane North College
Legal Administrative Officer: Corporate Services
The City of uMhlathuze
3 2023 - 6 2023
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