Sibongile Mbana
Sales Consultant
10 Susan Close Brentwood Park,WC
Summary
I am a versatile a banking professional successful at cross-selling bank products and services. I am hardworking and outgoing team member skilled in cash handling processes ,sales and management principles. I am a capable Sales Consultant with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind.I am an experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Teller
Nedbank
Cape Town, WESTERN CAPE
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Received loan and utility payments, sending funds to correct destinations.
- Conducted regular proof work and followed up on chargebacks and deposit corrections.
- Calculated fees due, interest and change for customer transactions.
- Maintained friendly and professional customer interactions.
Teller 1
Nedbank
Cape Town, WESTERN CAPE
05.2010 - 08.2011
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Stocked supplies for customers and personal teller station.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Received loan and utility payments, sending funds to correct destinations.
Enquiries Consultant
Nedbank
Cape Town, WESTERN CAPE
- Increased customer satisfaction by resolving client queries.
- Improved operations through consistent hard work and dedication.
- Order cards and cheque books for clients
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Provided customer records, account statements and copies of checks.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Forex Teller
Nedbank
Cape Town, WESTERN CAPE
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Executed wire transfers, stop payments and account transfers.
- Assisting clients with foreign exchange
- Balance stock at the end of the day
Personal Loans Consultant
Nedbank
Cape Town, WESTERN CAPE
- Completing loan applications and signing up for new services.
- Educating clients on credit products.
- Educated customers on use of banking website and mobile apps.
- Sell and cross-sell bank products to new and existing customers.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Meeting sales targets
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
Sales Consultant
Nedbank
Cape Town, WESTERN CAPE
- Provided sales and customer service assistance to walk-in traffic
- Retained consistent client base by conducting market research to develop brand strategy.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Maximized customer retention by resolving issues quickly.
- Stayed knowledgeable on latest products ,services innovations and technological advancements through continuous training.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Assisting clients with credit applications.
- Maintained friendly and professional customer interactions.
Education
Matriculation -
KwaMfundo High School
NATIONAL DIPLOMA - MANAGEMENT
Cape Peninsula University of Technology
Cape TownAdvance Diploma - Project Management
Cape Peninsula University of Technology
Cape Town 01.2020 - 12.2021
Skills
Compliance, banking laws and regulations
Consumer banking specialist
Sales expertise
Multilingual in [languages]
Financial analysis
Computer Litteracy
Cash handling expertise
Management
Critical Thinking
Financial Advising
Savvy relationship-builder
Additional Information
- WORK ACHIEVEMENTS , I was awarded Nedbank’s Pinnacle Gold award for over achieving my sales target in 2018. Awarded a certificate for sourcing most leads or identifying business for the company in 2016. Awarded a certificate for passing my Regulatory Exam in 2015 Nominated for 3 categories, (Pinnacle’ Club, Achiever, Top Achiever) and won all three. Awarded Top Achiever for 2019 Personal Loans Consultant.
Accomplishments
Awarded a certificate for passing my Regulatory Exam in 2015
· Awarded a certificate for sourcing most leads or identifying business for the company in 2016.
· Nominated for 3 categories, (Pinnacle’ Club, Achiever, Top Achiever) and won all three.
.I was awarded Nedbank’s Pinnacle Gold award for over achieving my sales target in 2018.
· Awarded Top Achiever for 2019 Personal Loans Consultant.
REFFERENCES
REFERENCE
1. Mrs Dezlin Rhode
Team Leader Client Services
Tel:
Cell: 083 712 3867
Email: dezlinr@nedbank.co.za
2. Mrs Fatima Moodley
Team Leader Client Services
Cell: 073 400 5182
Timeline
Advance Diploma - Project Management
Cape Peninsula University of Technology
01.2020 - 12.2021
Teller 1
Nedbank
05.2010 - 08.2011
Teller
Nedbank
Enquiries Consultant
Nedbank
Forex Teller
Nedbank
Personal Loans Consultant
Nedbank
Sales Consultant
Nedbank
Matriculation -
KwaMfundo High School
NATIONAL DIPLOMA - MANAGEMENT
Cape Peninsula University of Technology