Self Development
Funeka Nzima
Billing Specialist, Credit Controller, Accounts Receivable Controller
Johannesburg
Summary
I am a passionate young lady with a proven work record of +- 4 years of experience as Billing Specialist, +-4 years as a Credit Controller at MTN SA, +-6 months as an Accounts Receivable Controller Billing at Advtech Group, +- 1 years as a Debt Collector at SSDA .I am self driven,motivate, target driven, eager to learn new ways and better ways of doing things, trustworthy, reliable,team player, cope under pressure, proactive, honest, negotiation skills,solution driven, customer centric and analytical skills,interpersonal skills,organizational skills, hard worker, consistent, persuasive skills,listening, work individually. My work ethics is sympathetic/empathetic however firm at the same time. The highlight in my career was when i was selected for a major analytical data project which took place in 2017 to represent my team at MTN. Further more in 2019 i was selected to participate in a 6 months learnership program in our very intense and highly sensitive/volume department as a complaints/retentions consultant at MTN Corporate.
This opportunity assisted me to enhance my understanding in the the behavior of different customers and how to deal with the critical complaints tickets/queries. My end goal in a company is to ensure that i contribute in preventing revenue leakage with the capacity or alert the business about possible revenue leakage based on facts of day to day scenarios.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Accounts Receivable Controller (Billing)
ADVTECH GROUP
09.2023 - 02.2024
- Prepare fee schedule from the scratch and ensure data is correct according to the registration report,sibling,bursaries,levies,aftercare,music,fee plan,extramural activities.
- Manually Bill/process on Sage according to the information the system and brand has provided.
- Reconcile what you have billed on sage across fee schedule,Sage and Stasy the system which is used by the parents to register the kids.
- Run statements and invoices manually from the beginning to the end user.
- Do GL checks between three systems.
- Collaborate with debtors,brand,cfo,sage,internal/external customer to resolve queries.
- Prepare/capture credit notes on Sage.
- Reconcile accounts to ensure everything balances across the three systems.
- Work on excel on a daily basis as all the reports were off excel.
- Report on new kids and transfers on a daily basis
- Assist with collections.
- Resolving a high volume of tickets with very tight deadlines.
- Onboarding and creating account from the beginning until to the end user.
- Ensuring efficiency across the board
- Reversing billing for leavers, pre-legal, terminated accounts.
- VLOOKUP reports against what the system is saying in order to establish errors before statement run.
- Individually capture each transaction on Sage per student number no bulk uploads.
- Pivot exercises to ensure all reports are balancing visa versa.
Credit Controller
MTN SA
10.2018 - 11.2022
- Perform all relevant tasks within Credit Management, i.e
- Attend to Inbound, Outbound, Legal, Admin calls on a daily basis.
- Resolve customers queries related to Complaints,Billing,Retentions,Legal,Client services ,Fraud, Customercare, Stores/Sales,Banking and Credit Vetting.
- Collaborate with internal and external stakeholders for prompt resolution.
- Customers were communicated to by sms,email,letters,watsaap,facebook and telephonically
- As the first point of contact we had to try and find a solution to a customers enquiry or dispute before we could escalate.
- Credit Management department was the first point of contact therefore one had to be equipped with all knowledge related to the whole business.
- Handle disputed accounts and negotiate with customers to make payment in line with terms and processes of the company.
- Timely execution of High Usage reports to avoid unnecessary disputed from the customer.
- Timely engagement with customers on default payments and educate them of consequences of non payment.
- Daily handling of diaries, PTP's, PAR's, etc
- Full accountability that all accounts allocated are actioned monthly and are collected on.
- All engagement with customer to be documented with clear and accurate notes on system.
- All arrangements made for payment must be done within delegation and policy.
- Ensure inbound and outbound answer rate and service levels, AHT and compliance are achieved.
- Ensure that resources of me, skills, equipment and materials are neither wasted nor misused.
- Escalate problems and queries of a more serious nature for urgent attention.
- Reconcile accounts on a monthly basis to analyze the age during that particular month.
- Attend to customers according to the age analysis.
- Our collections target was 10 million every month.
- Hand over relevant and bad debt accounts to third parties for collections.
- Issue paid up letters/letters of good standing where necessary.
Billing Specialist
MTN Corporate (EBU)
06.2015 - 01.2018
- Resolve customers' billing queries on a day to day basis.
- Ensure feedback is provided timorously via email,sms or telephonically.
- Ensure that customers billing is correct and they receive their billing every month according to the date selected.
- Ensure that customers package/pricing is correct to avoid credit noted.
- Prepare credit notes/debit notes where due after investigation has been concluded with supporting evidence /documents has been collected.
- Ensure that customers are educated on how their billing works to avoid unnecessary queries.
- Ensure that retention or customers faith is restored via your interaction.
- Ensure that all delegation of authorities have signed credit notes before it can be capture on to the system.
- Then prepare a list to be Captured to banking.
- Then end of the month prepare a provisioning list for credit notes for executive to review.
- Creating RMS access as well as training internal/external customers via email or telephonically.
- Sending billing to customers Checking of MOC bill run and ensuring that the billing is correct together with the customer's details on the statements.
- Constantly liaise with onboarding,client services,sales,customer representative,collections department,complaints,IT department,credit vetting,retentions to ensure that the end user receives what the signed up for from the onboarding to billing.
- Load services,deactivate accounts, suspend accounts where fraud is suspected to prevent revenue leakage.
- Constantly liaise with the fraud department to ensure suspected fraudulent accounts are dealt with urgently.
Debt Collector
SSDA
01.2014 - 06.2015
- Achieved successful settlements by skillfully negotiating terms agreeable to both parties involved in disputes.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Acted as a liaison between clients and the legal department, ensuring proper communication and timely resolution of escalated accounts.
- Contributed to team success by consistently meeting or surpassing established performance metrics with professionalism and expertise.
- Assisted in training new hires on company policies, procedures, and best practices for effective debt collection techniques.
- Developed rapport with debtors by demonstrating understanding of their situations while clearly outlining available solutions for resolving debts owed.
- Improved debt recovery rates by implementing effective negotiation strategies and maintaining professionalism in challenging situations.
- Exceeded performance targets for successful debt recoveries, contributing to company''s overall financial stability.
- Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
- Utilized various skip tracing tools effectively locating hard-to-find debtors, increasing opportunities for successful collections.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
- Resolved complex cases involving bankruptcy filings or disputed claims by working closely with internal departments and external agencies as needed.
Education
High School Diploma -
Comprehensive High School
Mpumalanga 01.2006 - 04.2010
Higher National Certificate - Computer Literacy
University of Limpopo
Limpopo 01.2010 - 12.2010
Skills
Attention to Detail
undefinedLinks
0832129314/0715191189
Phone Numbers
- 0832129314
- 0715191189
Accomplishments
- Collaborated with team of 300 in the development of Data Anaysis.
- Exceeded 2018 revenue goals by 90%.
Interests
Travelling
Learning new ways of work
Learn more about the space currently at
Understanding different behaviors
Learning new system
Additional Information
Languages:
Afrikaans
IsiZulu
SeSotho
SePedi
Xitsonga
IsiSwati
IsiXhosa
English
References
- Bonginkosi Hadebe MTN Supervisor Bonginkosi.Hadebe@mtn.com 0832006946
- Khanyisile Mhlambi MTN Billing Supervisor Khanyisile.mhlambi@mtn.com 0832221230
- Amina Tootla MTN Billing Manager Amina.Tootla@mtn.com 0832129814
- Joanne Govinsamy AdvTech Team leader 0721486740
Timeline
Accounts Receivable Controller (Billing)
ADVTECH GROUP
09.2023 - 02.2024
Credit Controller
MTN SA
10.2018 - 11.2022
Billing Specialist
MTN Corporate (EBU)
06.2015 - 01.2018
Debt Collector
SSDA
01.2014 - 06.2015
Higher National Certificate - Computer Literacy
University of Limpopo
01.2010 - 12.2010
High School Diploma -
Comprehensive High School
01.2006 - 04.2010
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