TSWELOPELE RASOGO
Johannesburg
Summary
Enthusiastic and driven professional with a passion for delivering exceptional customer service and building strong client relationships. Proven ability to adapt quickly to dynamic environments, and maintain attention to detail in fast-paced roles. With a solid foundation in hospitality and customer-facing roles, I possess a unique blend of skills in direct communication, sales, and service excellence. I'm particularly drawn to the skincare and personal care industry, where I can leverage my expertise to deliver outstanding customer experiences and drive growth.
Overview
2
2
years of professional experience
Work History
Waitress
Mcafe Bar & Grill
Vanderbijlpark
06.2023 - Current
- Greeted and served customers in a friendly and efficient manner.
- Managed tables of up to 20 guests, ensuring prompt and attentive service.
- Took orders accurately and communicated effectively with kitchen and bar staff.
- Handled cash and credit transactions, maintaining accuracy and attention to detail.
- Maintained a clean and organized workspace, adhering to health and safety standards.
Team member
Thee Spot Eatery & Cafe
Bedworth Park
02.2023 - 06.2023
- Cooked and prepare menu items.
- Develop recipes and determine how to present dishes.
- Plan menus and ensure the quality of meals.
- Manage transactions with customers using cash registers Collect payments whether in cash or credit Cross-sell products and introduce new ones Resolve customer complaints, guide them and provide relevant information Track transactions on balance sheets and report any discrepancies.
Front Desk Receptionist
Riviera On Vaal
Vereeniging
12.2022 - 01.2023
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained energy and enthusiasm in a fast-paced environment.
- Maintained good customer service and answered the phone.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Assessed company operations for compliance with safety standards.
Commis Chef Trainee
Riviera On Vaal
Vereeniging
11.2022 - 12.2022
- Prepared a-la carté menu items and buffet specials
- Maintained well-organized mise en place to keep work consistent
- Checked freezer and refrigerator prior to each shift to verify correct temperatures
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish and eggs
- Prepared meals from scratch using authentic popular recipes to generate repeat business
- Cooked memorable dishes that brought new customers into the establishment
- Collaborated with colleagues to create meals for large banquets
Housekeeping Room Attendant Trainee
Riviera On Vaal
Vereeniging
10.2022 - 11.2022
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies and requested guest supplies
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Used Software to update status of each guest room and record maintenance needs
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Kept building entryway glass clean and polished for professional presentation
Waitress Trainee
Riviera On Vaal
Vereeniging
08.2022 - 10.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Worked with POS system to place orders, manage bills and handle complimentary items
- Kept register accurate through correct billing, payment processing and cash management practices
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups
- Set up banquet food stations and coordinated service to multiple dining areas
- Displayed enthusiasm and promoted excellent service to customers successfully increasing referrals and walk-in business
Education
Advanced Diploma - Food Service Management
Vaal University of Technology
Vanderbijlpark04-2024
Diploma - Food Service Management
Vaal University of Technology
Vanderbijlpark04-2023
Grade12/ Matric -
Queens High School
Johannesburg12.2019
Skills
- Proficiency in Microsoft Office Suite (Word, Excel & PowerPoint)
- Opera system and POS systems expert
- Document Management
- Product Upselling
Core Competencies
- Time Management
- Effective Communication
- Customer Relationship Management
- Problem Solving and Complaint Resolution
- Direct Marketing and Sales
Languages
English - Fluent
Tswana - Native
Zulu - Fair
References
Available upon request
Timeline
Waitress
Mcafe Bar & Grill
06.2023 - Current
Team member
Thee Spot Eatery & Cafe
02.2023 - 06.2023
Front Desk Receptionist
Riviera On Vaal
12.2022 - 01.2023
Commis Chef Trainee
Riviera On Vaal
11.2022 - 12.2022
Housekeeping Room Attendant Trainee
Riviera On Vaal
10.2022 - 11.2022
Waitress Trainee
Riviera On Vaal
08.2022 - 10.2022
Advanced Diploma - Food Service Management
Vaal University of Technology
Diploma - Food Service Management
Vaal University of Technology
Grade12/ Matric -
Queens High School