Summary
Overview
Work History
Education
Skills
Timeline
Bartender

Christiaan van Reenen

Bartender
Bloemfontein

Summary

Dynamic bar manager with proven expertise in mixology and team leadership at Thirsty's Pub & Grill. Enhanced customer satisfaction through exceptional service and innovative marketing initiatives, driving repeat business. Skilled in inventory control and conflict resolution, fostering a positive work environment while training staff to maintain high service standards.

Overview

2
2
years of professional experience

Work History

Waiter

Johnny Lucky
10.2024 - 01.2025
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.

Bartender

Gregory's Pub & Grill
04.2024 - 09.2024
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Head Bartender

Ramblers Sports Club
01.2024 - 04.2024
  • Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.

Bar Manager

Thirsty's Pub & Grill
10.2023 - 01.2024
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Closed out cash register and prepared cashier report at close of business.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.

Bartender

Gregory's Pub & Grill
03.2023 - 10.2023
  • Kept bar presentable and well-stocked to meet customer needs.
  • Served high customer volumes during special events, nights, and weekends.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
  • Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.

Education

BBA - Business Management

Eduvos
Bloemfontein
04.2001 -

Skills

Team leadership

Timeline

Waiter

Johnny Lucky
10.2024 - 01.2025

Bartender

Gregory's Pub & Grill
04.2024 - 09.2024

Head Bartender

Ramblers Sports Club
01.2024 - 04.2024

Bar Manager

Thirsty's Pub & Grill
10.2023 - 01.2024

Bartender

Gregory's Pub & Grill
03.2023 - 10.2023

BBA - Business Management

Eduvos
04.2001 -

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Christiaan van ReenenBartender