Day to day running of the company;
Ensuring implementation of regulatory compliance & conducting compliance audits;
Crafting and executing strategy;
Leading and managing the team;
Implementing performance management;
Identifying, assessing and controlling potential risk threats and opportunities to the business' capital, earnings, operations and strategic goals;
Implementing prudent budgeting and financial management for the sustainability of the business.
Ensuring stakeholder management & client relationship building;
Executing and managing project;
Conduct business research.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organisational growth.
- Formulated policies and procedures to streamline operations.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.