Refilwe Tubake Patience Ramabala
Candidate Atorney
Polokwane
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
4
4
years of professional experience
Work History
Customer Service Clerk
Absa Africa
12.2016 - 02.2019
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Receptionist
Brooklyn College
02.2015 - 02.2016
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Compiled information from files and research to satisfy information requests.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Matric -
Northern Academy
PolokwaneLLB - LAW
University of South Africa, South Africa
Pretoria10.2023
BANKING SERVICES AND ADVICE - BANKING
MILPARK BUSINESS SCHOOL
MIDRAND12.2016
Skills
- Sales Quota Achievement
- Organizational Skills
- Time Management
- Adaptability
- Customer service orientation
- Excellent Communication
- Self Motivation
- Customer service excellence
- Work Prioritization
Timeline
Customer Service Clerk
Absa Africa
12.2016 - 02.2019
Receptionist
Brooklyn College
02.2015 - 02.2016
Matric -
Northern Academy
LLB - LAW
University of South Africa, South Africa
BANKING SERVICES AND ADVICE - BANKING
MILPARK BUSINESS SCHOOL
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