Summary
Work History
Education
Skills
Timeline
AdministrativeAssistant
Kgaugelo Joseph Nyalunga

Kgaugelo Joseph Nyalunga

Senior Store Manager
Mamelodi East,GP

Summary

STORE MANAGER leading retail floor performance through sales analysis, shrinkage control, and customer experience. Drove shrinkage down from 1.2% to 0.54% and lifted sales by aligning service standards with omni-channel shopping. Balances revenue growth with cost control, stock accuracy, and team execution.

Work History

Area Manager - Cleaning

Supercare Cleaning
Pretoria, South Africa
10.2022 - 02.2026
  • Quality control
  • Ensuring that staff is trained on health and safety as required by OSH act.
  • PRP management
  • Trained on All cleaning methodologies
  • Manage operations
  • Ensuring compliance with contractual terms
  • Managing clients relationship
  • Ensure compliance
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed inventory levels, ensuring optimal stock availability while minimizing waste.

Quality officer

Tsebo Solutions group
North West Province , South Africa
02.2019 - 11.2022
  • Conduct regular inspections and audits
  • Identity any quality issues, address non compliance
  • Provide leadership and guide on any quality related matter and training provided on areas of development if needed .
  • Monitor and analyze quality data on trends
  • Participate in external audits
  • Safety guards to get quality
  • Evaluated systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.

STORE MANAGER

Cape Union Mart
Gauteng South Gate , South Africa
04.2016 - 09.2021
  • Trained and mentored staff, fostering a collaborative environment for improved performance and customer service.
  • Analyzed sales trends to develop strategic merchandising plans that enhanced product visibility and appeal.
  • Implemented customer feedback mechanisms, driving enhancements in service delivery and overall satisfaction.
  • Coordinated promotional activities, optimizing marketing efforts to boost foot traffic and sales revenue.
  • Monitored financial performance, executing cost-control measures to enhance profitability while maintaining quality standards.
  • Developed training programs focusing on operational excellence, improving team skills and productivity levels.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

STORE LEADER

Old Khaki
Pretoria
03.2014 - 11.2019
  • Implemented visual merchandising strategies to maximize product visibility and sales.
  • Analyzed inventory levels, reducing stock discrepancies through effective management techniques.
  • Monitored sales trends, adjusting strategies to meet changing customer demands and preferences.
  • Fostered a positive team environment, promoting collaboration and high employee morale.
  • Established operational procedures that improved efficiency and streamlined workflows.
  • Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
  • Collaborated with upper management to drive strategic initiatives aligned with company goals.
  • Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.

Education

SENIOR CERTIFICATE (Matric) - undefined

Reneilwe High School

Skills

Store supervision

Sales tracking

Customer experience management

Inventory control

Shrinkage control

Quality audits

Compliance monitoring

Non-conformance management

Health and safety compliance

Trend analysis

Timeline

Area Manager - Cleaning

Supercare Cleaning
10.2022 - 02.2026

Quality officer

Tsebo Solutions group
02.2019 - 11.2022

STORE MANAGER

Cape Union Mart
04.2016 - 09.2021

STORE LEADER

Old Khaki
03.2014 - 11.2019

SENIOR CERTIFICATE (Matric) - undefined

Reneilwe High School
Kgaugelo Joseph Nyalunga Senior Store Manager