STORE MANAGER leading retail floor performance through sales analysis, shrinkage control, and customer experience. Drove shrinkage down from 1.2% to 0.54% and lifted sales by aligning service standards with omni-channel shopping. Balances revenue growth with cost control, stock accuracy, and team execution.
Work History
Area Manager - Cleaning
Supercare Cleaning
Pretoria, South Africa
10.2022 - 02.2026
Quality control
Ensuring that staff is trained on health and safety as required by OSH act.
PRP management
Trained on All cleaning methodologies
Manage operations
Ensuring compliance with contractual terms
Managing clients relationship
Ensure compliance
Skilled at working independently and collaboratively in a team environment.
Self-motivated, with a strong sense of personal responsibility.
Excellent communication skills, both verbal and written.
Proven ability to learn quickly and adapt to new situations.
Adaptable and proficient in learning new concepts quickly and efficiently.
Managed inventory levels, ensuring optimal stock availability while minimizing waste.
Quality officer
Tsebo Solutions group
North West Province , South Africa
02.2019 - 11.2022
Conduct regular inspections and audits
Identity any quality issues, address non compliance
Provide leadership and guide on any quality related matter and training provided on areas of development if needed .
Monitor and analyze quality data on trends
Participate in external audits
Safety guards to get quality
Evaluated systems for overall functionality, identified opportunities for improvement and implemented changes to facilitate better outcomes.
STORE MANAGER
Cape Union Mart
Gauteng South Gate , South Africa
04.2016 - 09.2021
Trained and mentored staff, fostering a collaborative environment for improved performance and customer service.
Analyzed sales trends to develop strategic merchandising plans that enhanced product visibility and appeal.
Implemented customer feedback mechanisms, driving enhancements in service delivery and overall satisfaction.
Coordinated promotional activities, optimizing marketing efforts to boost foot traffic and sales revenue.
Monitored financial performance, executing cost-control measures to enhance profitability while maintaining quality standards.
Developed training programs focusing on operational excellence, improving team skills and productivity levels.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Rotated merchandise and displays to feature new products and promotions.
Maximized sales by creating innovative visual merchandising displays and store layouts.
STORE LEADER
Old Khaki
Pretoria
03.2014 - 11.2019
Implemented visual merchandising strategies to maximize product visibility and sales.
Analyzed inventory levels, reducing stock discrepancies through effective management techniques.
Monitored sales trends, adjusting strategies to meet changing customer demands and preferences.
Fostered a positive team environment, promoting collaboration and high employee morale.
Established operational procedures that improved efficiency and streamlined workflows.
Optimized staff performance through regular evaluations, coaching sessions, and goal-setting initiatives.
Collaborated with upper management to drive strategic initiatives aligned with company goals.
Worked closely with district managers and corporate leaders on strategic planning initiatives and implemented action plans.