Microsoft Office
Mandla Zama
Retail Manager
Durban
Summary
Results-driven manager with a proven track record in inventory management and team leadership. Expertise in optimizing operations to enhance customer engagement and streamline processes. Ready to drive efficiencies and improve service quality.
Overview
2
2
Languages
14
14
years of professional experience
1
1
Certificate
Work History
Fresh Manager
The Spar Group Ltd T/A Richmond SUPERSPAR & Tops
07.2026 - Current
- Implemented store policies and procedures to uphold food safety and compliance standards.
- Assisted in daily operations to ensure efficient store management and customer service.
- Engaged with customers to provide information and resolve inquiries effectively.
- Collaborated with team members to maintain inventory accuracy and product availability.
- Monitored stock levels and communicated replenishment needs to management promptly.
- Supported merchandising efforts by organizing product displays to enhance customer engagement.
Tops (Liquor Store) Branch Manager
The Spar Group Ltd T/A Holdens Tops
10.2023 - 07.2026
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Analyzed sales data to inform strategic decisions and drive branch growth.
- Monitored financial performance, identifying trends and recommending cost-saving measures.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Led daily operations, ensuring efficient service delivery and team productivity.
- Monitored branch performance against key performance indicators and took corrective actions to meet objectives.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Administrative Manager
The Spar Group Ltd T/A Mkuze SUPERSPAR & Tops
05.2021 - 09.2023
- Streamlined administrative processes, enhancing overall office efficiency and productivity.
- Coordinated staff schedules, ensuring optimal resource allocation and coverage.
- Oversaw budgeting procedures, implementing cost-saving measures across operations.
- Reduced operational costs through effective management of staff schedules, resources, and vendor relationships.
- Led cross-departmental projects, driving collaboration to achieve organizational objectives.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Developed training materials for new employees, fostering knowledge retention and skill development.
- Updated reports, managed accounts, and generated reports for the company database.
- Implemented feedback mechanisms, improving service delivery through continuous improvement initiatives.
- Managed inventory control systems, reducing discrepancies and improving order accuracy.
- Updated reports, managed accounts, and generated reports for company database.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
Receiving Manager
Masscash's Cambridge Food
11.2018 - 10.2020
- Streamlined receiving operations, improving efficiency and reducing turnaround times.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Coordinated with suppliers to resolve discrepancies in deliveries and quality issues.
- Oversaw inventory management processes to ensure accurate stock levels.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Led training initiatives for new staff on safety protocols and receiving procedures.
- Developed protocols for inventory audits, enhancing accuracy of stock assessments.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Collaborated with other department managers to develop cross-functional strategies for maximizing store performance.
Assistant Manager - Key Accounts
DaDotCom Trading
01.2017 - 10.2018
- Managed key account relationships, ensuring alignment with client expectations and company objectives.
- Strengthened relationships with key accounts by providing exceptional customer service and addressing their needs promptly.
- Developed strategic sales plans to enhance account growth and customer retention.
- Implemented innovative strategies to upsell products and services, resulting in increased revenue from existing accounts.
- Coordinated cross-functional teams to deliver tailored solutions for key accounts, improving service delivery.
- Analyzed market trends and competitor activities to inform account strategies and positioning.
- Monitored industry trends to identify potential opportunities for growth within existing key accounts.
- Implemented process improvements that streamlined workflows and increased efficiency in account handling.
- Participated in trade shows and conferences to network with industry professionals and promote company offerings to potential clients.
- Mentored junior team members in effective relationship management techniques for handling high-value client interactions.
Chief Administrator - Corporate Affairs
Transnet Port Terminals
08.2014 - 12.2016
- Developed and implemented comprehensive administrative policies to streamline processes and improve workflow.
- Managed budgetary planning, ensuring alignment with organizational goals while controlling costs effectively.
- Fostered partnerships with stakeholders to enhance communication and collaboration across departments.
- Led cross-functional teams to optimize resource allocation and maximize terminal productivity.
- Implemented quality control measures that improved compliance with safety regulations and industry standards.
- Managed complex projects from inception to completion, consistently delivering on time and within budget constraints.
- Spearheaded crisis management efforts during unforeseen events, safeguarding organizational stability and preserving stakeholder confidence.
- Developed strong relationships with key stakeholders, ensuring organizational success and positive community engagement.
- Negotiated favorable terms with contractors, securing high-quality services at competitive prices.
Senior Customer Service Consultant
DaDotCom Trading
11.2013 - 07.2014
- Led customer service initiatives to enhance client satisfaction and retention strategies.
- Resolved complex customer issues, utilizing advanced problem-solving techniques effectively.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Streamlined communication between departments to improve response times and issue resolution.
- Analyzed customer feedback data to identify trends, informing service improvements.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Developed training materials and conducted sessions for onboarding new team members.
- Collaborated with management on strategic planning for service delivery enhancements.
Public Relations Practitioner
Durban University of Technology
02.2013 - 10.2013
- Developed and implemented curriculum enhancements to improve student engagement and learning outcomes.
- Mentored junior staff, fostering professional growth and knowledge sharing within the team.
- Collaborated with faculty to design assessment tools that align with educational standards and objectives.
- Analyzed student performance data to identify trends and recommend strategic interventions for academic improvement.
Education
Bachelor of Technology - Public Relations
Durban University of Technology
Durban, South Africa 04.2001 -
Skills
Merchandising strategies
Sales trend analysis
Customer service excellence
Client needs assessment
Client onboarding
Relationship management
Business development
Quality control measures
Coordinating schedules
Workforce engagement
Problem-solving
Attention to detail
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Internet Brower (Chrome, IE, Firefox, Safari) etc
SIGMA
ARCH
Timeline
Fresh Manager
The Spar Group Ltd T/A Richmond SUPERSPAR & Tops
07.2026 - Current
Tops (Liquor Store) Branch Manager
The Spar Group Ltd T/A Holdens Tops
10.2023 - 07.2026
Administrative Manager
The Spar Group Ltd T/A Mkuze SUPERSPAR & Tops
05.2021 - 09.2023
Receiving Manager
Masscash's Cambridge Food
11.2018 - 10.2020
Assistant Manager - Key Accounts
DaDotCom Trading
01.2017 - 10.2018
Chief Administrator - Corporate Affairs
Transnet Port Terminals
08.2014 - 12.2016
Senior Customer Service Consultant
DaDotCom Trading
11.2013 - 07.2014
Code B (08) Drivers Licence
02-2013
Public Relations Practitioner
Durban University of Technology
02.2013 - 10.2013
Bachelor of Technology - Public Relations
Durban University of Technology
04.2001 -
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)