Portia Tembe
Management
Ramsgate
Summary
An accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals and a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Assistant Store Manger
Clicks Shelly Beach
Durban
02.2022 - Current
- Assist store manager by ensuring efficient operation of organization, Driving Sales, Ensuring Excellent customer Service, Planning, Organizing, Leading and Controlling team to achieve set targets.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assist Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Admin Manager
Shoprite Checkers
Durban
01.2017 - 10.2021
- Administration Manager – (Front end, Receiving, Cash office, Cashiering, Recruiting, Money Market Clerk, Ordering, Reports analysis, Opening and Closing of store, Attending alarm call outs, Decision making, Banking, Expense analysis, Disciplinary, Enquiries, Ensuring good customer service.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
National 'N' Certificate N6 - Business Management
Berea Technical College
Durban 04.2001 -
Skills
Store Organization
Secondaryqualification
Marburg Secondary School, Matriculation (Grade 12), 2011, English Home Language, Afrikaans First Additional Language, Life Orientation, Accounting, Business Studies, Life Sciences
Tertiaryqualification
- Berea Technical College, National ‘N’ Certificate: Business Management N4, 2012-1st Semester, Intro: Marketing, Intro: Entrepreneurship, Intro: Personnel Management, Intro: Communication
- Berea Technical College, National ‘N’ Certificate: Business Management N4, 2012-2nd Semester, Intro: Accounting, Intro: Computer Practice, Management Communication, Entrepreneurship & Business Management
- Berea Technical College, National ‘N’ Certificate: Business Management N5, 2013-1st Semester, Public Relations, Labour Relations, Sales Management, Entrepreneurship & Business management
- Berea Technical College, National ‘N’ Certificate: Business Management N6, 2013-2nd Semester, Public Relations, Labour Relations, Sales Management, Entrepreneurship & Business Management
Computerproficiencyskills
- Microsoft Office (e.g. word & excel)
- Computer Practice 2013
- Internet Explorer
- Store portal
- SAP Report
- WFM Report
Skillsandpersonalattributes
- Communication skills (written and verbal)
- Good analysis skill
- Problem-solving skills
- Self-disciplined
- Innovative
- Customer service
- Ability to work independently and in a team
- Time management
- Good listener
- Leading and Controlling
Leadershiproles
- Primary school prefect in 2006
- Deputy RCL in 2014
- Manager (Current position)
Driverlicense
Code B (LMV)
Health
Good
Personal Information
- ID Number: 9207120420080
- Date of Birth: 07/12/92
- Gender: Female
- Nationality: South African
References
- Sanele Zondi, Clicks Group, Store Manager, 039 317 2050 / 073 818 2473
- Bonile Mpofana, Shoprite Group, Store Manager, 039 251 8480 / 068 124 4081
- Wiseman Cele, Checkers Group, Admin Manager, 039 312 9520 / 064 031 8759
Languages
English
Timeline
Assistant Store Manger
Clicks Shelly Beach
02.2022 - Current
Admin Manager
Shoprite Checkers
01.2017 - 10.2021
National 'N' Certificate N6 - Business Management
Berea Technical College
04.2001 -
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