Michael Mokoena
Operational Risk Manager
Johannesburg,Gauteng
Summary
Tenacious and Passionate Operational Risk Manager successfully develops and maintains comprehensive processes to identify and reduce operational risk across business units. Collaborates with functional leaders and subject matter experts to drive initiatives that contribute to long-term operational excellence. Analyzes operational policies and procedures to align improvement to performance shortfalls.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Operational Risk Manager
African Bank
01.2018 - 02.2023
- Implemented risk avoidance and mitigation strategies to eliminate non-compliance, activities and exposures that could negatively impact the department's and organisation's overview.
- Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Encouraged stakeholders to approach assessments analytically and offer unique insights to bring new understanding to risk management programs.
- Measured performance against process requirements to align improvement to performance shortfalls.
- Conducted meetings and generated reporting to support risk monitoring and management.
- Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
- Taught employees how to control risks at front line.
- Managing the quality assurance team
- Implementing and supporting Call Minor initiatives
Supervisor: Quality Assurance
African Bank
04.2017 - 12.2017
- Assessed investigation reports of subordinate quality assurance employees and addressed any procedural deviations.
- Monitored operational processes, process developments and testing.
- Provided regular updates to the management team on quality metrics by communicating consistency problems or operational deficiencies.
- Recorded findings of audit processes, collaborating with quality team to implement corrective actions.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Collected and analyzed data and initiated improvements to increase adherence and performance.
- Educated employees on specific QA standards and confirmed understanding of standards.
- Fixed identified issues to improve workflows.
FAIS Roaming Supervisor
African Bank
12.2014 - 03.2017
- Contracted new to FAIS employees on the FAIS system
- Supervising all contracted employees for a period of 6 to 12 months
- Ensuring the departmental FAIS compliance
- Ensuring that employees are FAIS compliant
- Developing FAIS training material for regulatory examinations
- Monthly Reporting for the management team and FAIS Steerco
Compliance Supervisor
African Bank
12.2014 - 04.2015
- Collaborated with sales, risk and compliance departments to address indications of improper sales practices and non-compliance to regulatory requirements.
- Enhanced regulatory, strategic and operational performance to keep in alignment with regulatory standards.
- Monthly reporting to the management team.
- Monthly reporting to the risk and compliance departments.
- Liaison between the sales department and all other departments (Risk, compliance, FAIS and audit).
Supervisor: FICA Compliance & Retentions (C-Card)
African Bank
09.2012 - 11.2014
- Managing the team's day to day activities
- Contacting FICA non-compliant customer
- Getting customers to be FICA compliant
- Implementing the Credit Card retention strategy
- Unblocking Credit Cards after the FICA process
- Authorising change in payment calculations for retained credit cards
Education
Compliance Officer: Occupational Certificate - Compliance
Moonstone Business School
02.2020 - Current
Risk Management Certificate - Risk Management
Udemy
05.2021 - 05.2021
Modernising AML/Financial Crimes - AML
Udemy
05.2021 - 05.2022
Quality Management For Business Excellence - Quality Assurance
Udemy
06.2021 - 06.2021
Process Mapping & Flow Charts - Process Engineering
Udemy
06.2021 - 06.2021
Skills
Exposure Assessment
Root Cause Analysis
Risk mitigation
Conducting investigations
Dependable and Responsible
Governance, Risk & Compliance tools
Timeline
Quality Management For Business Excellence - Quality Assurance
Udemy
06.2021 - 06.2021
Process Mapping & Flow Charts - Process Engineering
Udemy
06.2021 - 06.2021
Risk Management Certificate - Risk Management
Udemy
05.2021 - 05.2021
Modernising AML/Financial Crimes - AML
Udemy
05.2021 - 05.2022
Compliance Officer: Occupational Certificate - Compliance
Moonstone Business School
02.2020 - Current
Operational Risk Manager
African Bank
01.2018 - 02.2023
Supervisor: Quality Assurance
African Bank
04.2017 - 12.2017
FAIS Roaming Supervisor
African Bank
12.2014 - 03.2017
Compliance Supervisor
African Bank
12.2014 - 04.2015
Supervisor: FICA Compliance & Retentions (C-Card)
African Bank
09.2012 - 11.2014