Priscilla Disimello Matose
Collections Supervisor
Bryanston, Johannesburg
Summary
Seasoned collections Supervisor with 20 years experience in collections, managing staff, liaising with internal and external stakeholders. Built and trained strong team of collections agents minimizing customer disputes and maximizing amounts collected over the years. Highly self-motivated and thrive in fast-paced environments that require multitasking and organizing. Target orientated mindset which drives and enables to achieve and exceed goals. Distinguished collaborative approach which helps in being a valuable team player. Clear understanding of the importance of creating and maintaining relationships both internally and with customer's to ensure positive outcomes and long-term success.
Overview
21
21
years of professional experience
Work History
Collections Supervisor
Norton Lambrianos Attorneys
02.2011 - Current
- Supervised and managed team of 35 collections agents
- Training and support of staff to optimize performance strategies, improve team productivity and efficiency. Conducted regular performance evaluation and provide constructive feedback to team members to improve in individual performance.
- . Ensured compliance with all relevant regulations including POPIA act and company's policies
- Collaboration with upper management to set collection targets, develop action plans, motivate agents and devise strategies to meet or exceed targets
- Resolving escalated, customers issues and disputes in timely and professional manner
- Maintaining positive customer relationships, minimizing risk and conduct regular feedback meetings with clients
- Run customized reports to analyze Collections performance. Identify areas of strength and opportunities for growth.
- Interviewed and assisted in selection of candidates for collections positions on team of 35
- Achieved performance goals on consistent basis.
Office Administrator/ Sales Consultant
SA Taxi Finance
06.2007 - 07.2010
- Generating new business through cold calls and various other sources
- Routing documents and overseeing printing of financial statements
- Updating and keeping records of accounts to make sure filling system is up to date
- Answering inbound calls and assist delegates customers who have interest in service and products offered
- Clerical duties including faxing, emailing and completing paperwork for new and existing clients.
- Responsible for making average 100 outbound calls phone calls per week for new and exciting clients.
Debt Collector
Edcon Collections
10.2003 - 12.2004
- Overseeing collection efforts negotiating payments on outstanding debt from customers for retail group
- Maintained accurate records of customer accounts, payments and payment plans.
Education
High School -
The Hills High School
Johannesburg 04.2001 -
Skills
Negotiation skills
Additional Information
Marital Status Single( with two dependents)
Home language Sesotho
Other languages English, Setswana,Zulu and Xhosa
Religion Christian
Criminal record None
Health status Good
Timeline
Collections Supervisor
Norton Lambrianos Attorneys
02.2011 - Current
Office Administrator/ Sales Consultant
SA Taxi Finance
06.2007 - 07.2010
Debt Collector
Edcon Collections
10.2003 - 12.2004
High School -
The Hills High School
04.2001 -
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