Nomkhosi Mthethwa

Key Responsibilities

• Effectively managed client briefs, ensuring seamless communication with traffic department to facilitate project execution.
• Led client service initiatives, including conducting weekly status meetings and drafting comprehensive contact reports to maintain client satisfaction and engagement.
• Designed and delivered impactful presentations to management, driving strategic decision-making and organizational objectives.
• Coordinated and executed high-profile promotional events, enhancing brand visibility and customer engagement.
• Provided expert assistance with customer inquiries, promotional offers, and contract packages, delivering exceptional service and support.
• Executing high-impact administrative tasks with precision and efficiency.

Started as Production Planner in 2006, specializing initially in Monobloc Department for two years

Promoted to Planning Department in 2008,

specializing in optimizing Printing Department operations and driving process improvements

• Cultivated deep expertise in color separation processes, including CMYK and Spot Colors, to ensure high-quality production outputs.
• Strategically managed demand planning and determined optimal color combinations to enhance production efficiency and meet market needs.
• Promoted to National Production Planner in 2015, successfully overseeing planning operations for R1 billion market and driving large-scale production strategies.
• Specialized optimizing Printing Department operations and driving process improvements
• Facilitated and Integrated Business Planning (IBP) process to establish operational targets and manage outputs effectively, aligning with organizational goals.
  Directed Works Order operations to maximize efficiency and productivity, streamlining processes and improving workflow.
• Implemented robust time and resource management strategies, significantly reducing overtime and optimizing resource allocation.
• Conducted comprehensive monthly capacity reviews for short- and medium-term planning, ensuring alignment with production goals and market demands.
• Enhanced factory performance metrics, including MOTIF, EMU, and OP, leading to improved operational outcomes and performance.
• Reduced lead times and optimized production line efficiency through strategic planning and process improvements.
• Maintained exceptional customer service levels by meticulously managing material requirement planning (MRP) and sourcing strategies.
• Frequently deputized for departmental colleagues, demonstrating versatility and leadership across various functions.
• Collaborated with cross-functional teams to identify process improvements, resulting in increased productivity levels
• Improved on-time delivery rates with diligent tracking of orders and proactive communication with stakeholders
• Worked directly with production personnel to resolve production scheduling issues and conflicts

Joined QA department as an Auditor in Can Factory, Monobloc, and Printing departments from 2004-2005

• Acquired comprehensive exposure and understanding of business processes across all departments, enhancing cross-functional collaboration and efficiency.
• Oversaw and upheld stringent quality standards for products, ensuring consistent high-quality outputs throughout manufacturing process.
• Minimized spoilage across manufacturing processes through rigorous quality control and process optimization.
• Coordinated and managed quality requirements effectively, ensuring that production met or exceeded industry standards.
• Identified and isolated non-conforming products promptly, implementing corrective actions to maintain product integrity.
• Ensured strict compliance with customer requirements, achieving high levels of customer satisfaction and adherence to specifications.
• Applied technical expertise to conduct thorough Root Cause Analysis (RCA), addressing issues and implementing solutions to prevent recurrence.
• Supported and contributed to improvement projects, driving enhancements in processes and overall quality.

Joined Nampak Divfood in 2003 as packer and was Promoted to Universal Operator

• Operated a range of machines, including seamed, plunger, and welding machines, utilizing technical expertise to ensure optimal performance and reliability.
• Applied specialized technical skills to address machine issues and enhance operational efficiency.
• Ensured a safe working environment by rigorously enforcing safety guidelines and protocols, promoting a culture of safety and compliance.
• Maintained precise records of defective units or products, facilitating effective quality control and issue resolution.
• Stayed informed about industry policies and procedures to safely set up and operate equipment, ensuring adherence to best practices and regulatory standards.

Responsibilities

• Delivering exceptional client services and providing detailed information to customers, ensuring a high level of satisfaction and repeat business.
• Crafting compelling press releases and expertly managing media relations to enhance brand visibility and public image.
• Assisting tourists with inquiries and actively promoting Durban exhibitions, driving increased attendance and engagement.
• Organizing and executing successful promotional events and marketing initiatives to boost brand awareness and market presence.
• Efficiently updating activity grids to streamline office operations and maintain seamless workflow.