Xolile Mashaba

• Support projects within the Operations Support area
• Handling queries as required by management
• UCRs (User Change Request) for system changes in Ops
• Bulk updating of fleet client’s contact details
• Updating escalated query client's details on CRM
• Battery disconnect Queries and Reports
• Bulk updating instructions on accounts
• Escalating cancelled/sold vehicles to Retentions
• Trip reports / plotting coordinates on maps
• Assisting with signal reports for clients
• Assisting with vehicles not found on system
• Legal Cases – Written and Verbal Agreements – when required
• Fleet client no contacts
• Daily Stats
• Trip Reports
• Unit problems
• Handling and actioning of incoming signals and reports by subscribers of stolen/hijacked vehicles, carrying out subscriber signal tests, etc.

• Safety SA net is often the unsung professional of the emergency response team
• These professionals, who gather essential information from callers and dispatch the appropriate first responders to the scene, must be able to take control of situations that may chaotic, heart-wrenching, stressful, confusing, and frenzied
• They must be organized, adept at multi-tasking, level-headed, and trustworthy
• Their work within emergency response services often places them in the middle of life or death situations, so requirements and training for these positions are often stringent, rigorous and unwavering
• They must provide dispatch and communication support services for police, fire, emergency, and related services
• Essential job functions within Safety SA net include the following:
• Translate information to the appropriate codes
• Determine and assign the level of priority of the call and enter the data into a computer-aided dispatch system for radio dispatch purposes
• Perform emergency medical dispatch and crisis intervention services
• Ask vital questions and provide pre-arrival instructions for emergency medical calls
• Monitor and operate a radio console and computer equipment
• Receive and respond to a variety of emergency and non-emergency services and complaints
• Ask questions to interpret, analyse and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies
• Monitor and respond to a variety of technical systems and alarms
• Afety SA net dispatchers must generally have knowledge in:
• Customer Service must have knowledge of providing excellent customer service
• They must understand basic dispatch codes, as well as standard abbreviations and industry terminology commonly used by emergency medical services and law enforcement agencies
• The ability to develop and maintain cooperative and professional relationships with fellow employees, representatives from other departments, and supervisors
• The ability to use logic and reasoning to reach conclusions and approaches to problems
• The ability to use judgment and decision-making skills to evaluate situations, establish priorities, and resolve matters
• The ability to think quickly
• The ability to work under stressful situations
• The ability to establish priorities an pass on information as needed

• Despatch from the Control Room for stolen or hijacked vehicles Monitoring of vehicle intervals to be specified Providing daily status reports of vehicle tracking Movement Reports Monitoring of vehicle routes Armed escorts (Response) Ground crew for helicopter flips at gold reef city

• Scheduling appointments Delivering of credit cards Face to face appointments with customer Customer Queries and complaints Tracing of lost credit card Following up with courier services on late delivery

Call client/customers to schedule an appointment for delivery.

to be specific we delivered bank cards for FNB,Discovery,RMB,Investec & all other major banks.