ALINA BODIBE MTETWA
Gezina
Summary
A pleasant, professional and proficient Financial Administrative clerk, Debt Collector Receptionist and a Customer Service provider who has a long track record of ensuring things run smoothly behind the scenes of a busy office. I am an effective team member who has the ability to meet deadlines and ensure that the highest standards of Office organization are maintained at all times. I have a methodical and thorough approach to work, and I will go out of my way to maintain an enjoyable and clean working environment. I have experience of working with the general public, both face-to-face and over the telephone and I am someone who will always go that extra mile to get things done. I am a young vibrant, energetic, enthusiastically, mind open, innovative with high impact communication person who is having lot of dreams ahead and build a name for myself, being an example to people around me is what I desire and wake up for. I-am a people’s person who strives for the best.
Overview
18
18
years of professional experience
Work History
CUSTOMER CARE AGENT
KAWARI WHOLESALER
10.2021 - Current
- Order processing
- Liaise with hospitals, clinics and pharmacies for delivery(telephonically)
- Handling PODs after each delivery
- Compile weekly report
- QA daily distribution Orders
- Handling daily queries and provide feedback within the SLA time.
- Capture stock
- Packing
COVID-19 UIF CALL CENTRE AGENT
CALL FORCE
05.2020 - 08.2020
- Answer courteously inbound calls.
- Respond to inquiries.
- Generate client interest in the services offered by Sassa the company.
- Provide personalized customer service by responding to the needs of the customers.
- Ensure feedback from the applicant to further improve the services.
- Manage and update databases with the status of each applicant.
- Build applicant loyalty by follow-up of calls.
- Evaluate problems of the applicant and provide logical lasting solutions.
- Manage filing, mailing, correspondence and other management tasks
CUSTOMER CARE SERVICE
MULTICHOICE
11.2013 - 07.2019
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Cancel or upgrade accounts
DEBT COLLECTOR
MBD CREDIT SOLUTIONS
02.2013 - 11.2013
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow.
- Maintain debtor’s book to ensure that the debt status is accurate and latest.
- Develop reports on aged debt accounts and days sales outstanding (DSO) reports.
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts.
- Offer 24×7 services to customers in prompt and accurate manner.
- Post customers’ check and ensure timely credit transfer.
- Review collection queue to perform collection activities accordingly.
- Adhere to customer policies and procedures.
- Close a specific number of collections accounts each month to meet assigned target.
- Contact debtors and implement repayment schedules and terms.
- Assist the company to take legal action against debtors by providing necessary information.
- Maintain security and confidentiality of company and customer information.
- Follow legal requirements during debt collections to avoid legal issues.
- Attend educational programs for professional growth and skill development.
FINANCIAL CLERK
EL-SHADDAI CHRISTIANS SCHOOL
01.2008 - 12.2012
- Maintain financial records carefully and precisely, entering accurate information into forms and spreadsheets and making calculations based on previous and upcoming transactions, ensuring written communication is clear
- Interact with clients, relaying information, answering inquiries and providing clear explanations on a daily basis, remaining professional and respectful at all times
- Take action to satisfy angry clients, resolving issues quickly and tactfully and putting negotiation techniques into practice
- Make the necessary calculations to compute bills and charges, providing this information for clients via email or mailed bills and maintaining working knowledge of bills to answer any questions clients have
- Complete administrative responsibilities, filling out forms correctly and quickly and submitting them at the end of each working day
- Guide clients through transactions carefully and intentionally, making all aspects as clear as possible and being understanding of any miscommunications
- Follow special instructions from management staff quickly and precisely, fulfilling side projects as instructed
- Answer and direct phone calls
- Organize and schedule meetings and appointments
- Maintain contact lists
- Provide information by answering questions and requests
- Take dictation
- Research and creates presentations
- Generate reports
- Handle multiple projects
- Prepare and monitor invoices
- Develop administrative staff by providing information, educational opportunities and experiential growth opportunities
- Develop and update administrative systems to make them more efficient
- Resolve administrative problems
- Receive, sort and distribute the mail
- Answer telephone calls and pass them on
- Manage staff appointments
- Oversee and supervise the work of junior staff
- Maintain up-to-date employee holiday records
- Coordinate repairs to office equipment
- Greet and assist visitors to the office
- Photocopy and print out documents on behalf of other colleagues
Education
RE5 Regulatory Examination -
01-2026
Qualified Pharmacist Assistant (Basic) -
01-2024
Business and Financial Management -
01-2008
Programming and Computer Literacy -
01-2005
MATRICULATED - GRADE 12
01-2003
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet
Customer Service
Numeracy
Telephone manners
Query resolution
Working under pressure
Teamwork
Self-motivation
Effective communication
Customer complaint handling
Face-to-face customer interaction
Data security awareness
Sales prospecting
Sales opportunity identification
Employee welfare and career development
Confidentiality handling
Constructive feedback reception
Languages
English
IsiZulu
Sesotho
Educational Background
2003, Programming and Computer Literacy, 2005, Business and Financial Management, 2008, Qualified Pharmacist Assistant (Basic), 2024, RE5 Regulatory Examination, 2026
Own Transport
Yes
Personal Information
- Health Status: Good
- Notice Period: 1 Calendar Month
- Date of Birth: 05/03/86
- Gender: Female
- Nationality: South Africa
- Driving License: Code 8
- Marital Status: Married
References
- Mrs Pearl Mazwai, Multichoice, 0826494977
- Ms Lizzy Kutumela, Kawari Wholesaler, 0718816958
Timeline
CUSTOMER CARE AGENT - KAWARI WHOLESALER
10.2021 - Current
COVID-19 UIF CALL CENTRE AGENT - CALL FORCE
05.2020 - 08.2020
CUSTOMER CARE SERVICE - MULTICHOICE
11.2013 - 07.2019
DEBT COLLECTOR - MBD CREDIT SOLUTIONS
02.2013 - 11.2013
FINANCIAL CLERK - EL-SHADDAI CHRISTIANS SCHOOL
01.2008 - 12.2012
- RE5 Regulatory Examination,
- Qualified Pharmacist Assistant (Basic),
- Business and Financial Management,
- Programming and Computer Literacy,
- MATRICULATED, GRADE 12