Lebohang Lethoko
Johannesburg South
Summary
Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Monitoring Control Centre Operator
Tracker Connect
06.2022 - Current
- Accept inbound-emergency calls and ensure that the response and recovery process flow smoothly and in accordance with all approved SOP’s and policies;
- Maintain the ability to obtain all the required critical information from highly stressed and/or traumatized customers;
- Liaise with Tracker recovery personnel, private recovery partners and law enforcement agencies throughout the activation and recovery process;
- Accurately capture all progress on and or activities relating to response and recovery;
- Continuously update the response and recovery teams;
- Direct recovery personnel to the locations of activated vehicles;
- Navigate and utilize multiple systems and screens during the activation, tracking and recovery process;
- Ensure Customer Service Standards are maintained, and queries are resolved in a professional manner aligned to Tracker’s principles and values;
- Provide inbound and outbound services to both existing and prospective customers and partners;
New Business Acquisition
Mede health/RD Distributors
10.2021 - 05.2022
- Promote the company's services
- Promote visits to the company by interested parties
- Maintaining positive business relationships with existing clients
- Achieve agreed upon sales targets and outcomes within schedule
- Organizing sales visits
- Handle complaints or objections
- Develop and maintain a customer database
- Respond to sales inquiries and concerns by phone, or in person
- Marketing - Preparation and organizing of promotional material
- Liaise and meet with new/potential clients
Business Development
Pegasus Homeopathics
01.2021 - 07.2021
- Maintain product knowledge and relevant medical terminology at required standard
- Building and maintaining excellent customer relations
- Assessing competitor activities
- Responsible for planning and promoting the products as given by the company in order to achieve sales targets within the region Competency Profile
- Demonstrating or presenting products to healthcare staff including doctors, nurses and pharmacists
- Reviewing sales performance
Business Development Representative
Rand Pharmaceutical Distributors
01.2020 - 12.2020
- Build and maintain a quality sales pipeline
- Make and manage sales appointments
- Meticulously update all relevant systems and perform the necessary administrative duties required for reporting
- Daily travel in own car, into all areas in the assigned territory
- Submission of all relevant reports and submission of all daily feedback on activities relating to the market to the Line Manager
Membership Administrator
Safrican Insurance
10.2016 - 12.2017
- Capturing new applications forms on the system
- Ensuring data integrity and that membership certificates are checked for accuracy prior to distribution
- Making sure that all membership queries from internal and external clients are responded to within 48 hours
- Issuing of policy holder contracts and ensuring that all policy holders receive their participation certificates timeously
- Ensuring that amendments on existing membership data are processed on the system as per the client’s request
Hospital Claims Administrator
Clientele life
03.2013 - 09.2015
- Manage the flow of day to day operations
- Create reports to update the company on the team progress
- Handling complains (from both staff and customers)
- Processing claims for final decision
- Communicate clear instructions to team members
- Using HCPCA to trace the doctors
- Create incentives to reduce the pending of work
- Develop a strategy the team will use to reach its goal
- Provide any training that team members need
- Investigate and check fraudulent claims
- Submitting claims to the medical assessor
- Repudiating claims according to the policy document
- Communicating with all the registered medical aids
- Registering new claims on the system and provide claim forms
Technical Support Consultant
Blue label Telecoms
01.2012 - 08.2012
- Technical queries
- Inbound and outbound calls
- Data capture, emailing and faxing
- Merchant pos support (point of sale)
- Accurately logging all queries and services to CRM
- Diagnose queries by using information from customers to diagnose tech issues and walk customers through the steps
Call Centre Agent (Dynarod Plumbing)
Aegis Group
07.2010 - 11.2011
- Communicate with customers and company engineers
- Manages correspondence by answering and sorting emails
- Update daily excel spreadsheets for daily monitoring
- Answer calls professionally
- Handle and resolve customer complaints
- Identify and escalate priority issues
- Interacts with managers/directors and carries out requests
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
Education
Medical Claims Assessing - NQF Level 4
Inseta
01.2014
National Certificate - Office administration
Varsity College
01.2011
Matric -
Phefeni Senior Secondary School
01.2009
Skills
- MS Word
- MS Outlook
- MS PowerPoint
- Communication
- Strategy
- Planning
- Good communications skills
- Honesty and integrity
- Ability to work under pressure
- Good interpersonal skills
- Good negotiation skills
- Attention to Detail
- Planning & organizing
- Problem-solving & Creativity
- Teamwork and Collaboration
- Positive attitude & flexibility
Attributes
- Good communications skills
- Honesty and integrity
- Ability to work under pressure
- Good interpersonal skills
- Good negotiation skills
- Team player
- Planning & organizing
- Problem-solving & Creativity
- Diversity sensitive
- Positive attitude & flexibility
Computertechnicalskills
- MS Word
- MS Excel
- MS Outlook
- MS PowerPoint
- CRM
Equitygender
Black, Female
Residentialarea
Northriding, Johannesburg North, Gauteng
References
- Clientele life, Nick Mohlapamaswe, Hospital claims Manager, 0113203403, 0832183995, 011-320-3064, 0722455019
- Safrican Insurance, Mr. Freddy Wilson, Manager, 011-778-8010
- Rand Pharmaceutical Distributors, Mr Narvish, Sales Manager, 012-753-9066
- Pegasus Homeopathics, Tish Crowley, Office Manager, 021-712-0324
- Mede Health/ RD Distributors, Mr S. Mabuza, Sales Manager, 0761256447/0118641961
- Tracker Connect, Mr Modise, Manager, 011 380 0300
Personal Information
- Available: Immediately
- ID Number: 9102050191084
- Driving License: Code 8
Timeline
Monitoring Control Centre Operator
Tracker Connect
06.2022 - Current
New Business Acquisition
Mede health/RD Distributors
10.2021 - 05.2022
Business Development
Pegasus Homeopathics
01.2021 - 07.2021
Business Development Representative
Rand Pharmaceutical Distributors
01.2020 - 12.2020
Membership Administrator
Safrican Insurance
10.2016 - 12.2017
Hospital Claims Administrator
Clientele life
03.2013 - 09.2015
Technical Support Consultant
Blue label Telecoms
01.2012 - 08.2012
Call Centre Agent (Dynarod Plumbing)
Aegis Group
07.2010 - 11.2011
National Certificate - Office administration
Varsity College
Matric -
Phefeni Senior Secondary School
Medical Claims Assessing - NQF Level 4
Inseta
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