Summary
Overview
Work History
Education
Skills
Testimonies
Timeline
AssistantManager

Morne Swanepoel

Business Analyst Graduate
Cape Town,WC

Summary

Highly motivated career-focused job seeker anxious to obtain an entry-level Business Analyst position to help launch career while achieving company goals. Organized and hardworking with first-rate communication and time management abilities. Eager to apply skills and make positive real-world contributions to business success.


Overview

12
12
years of professional experience
22
22
years of post-secondary education

Work History

Service Administrator

Discovery Life
11.2014 - Current
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Generating counter offer letters and activating policy changes.
  • Developed lasting relationships with customers, which helped to bring in additional business opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Call Centre consultant

Discovery Life
Johannesburg
12.2013 - 10.2014
  • Answered inbound calls to address customer inquiries and concerns.
  • Logged customer’s enquiries with relevant servicing departments.
  • Assisted intermediaries with quotes and underwriting queries.
  • Reason for leaving: Promotion.

Case Manager

Europe Assistance
Johannesburg
07.2013 - 11.2013
  • Answered and facilitated emergency calls for home and roadside assistance.
  • Logged calls and referred cases to the relevant dispatch departments.
  • Recognized and prioritized issues to relevant divisions.
  • Reason for leaving: For higher salary.

Financial Advisor

Provident Society
Johannesburg
11.2011 - 06.2013
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs
  • Reason for leaving: Left for financial stability.

Call Centre Agent

Pinnacle Health Solution
Johannesburg
08.2010 - 10.2011
  • Handled inbound and outbound calls for the Government Employee Medical scheme and Jobs fund for the Development Bank of South Arica.
  • Acquired wider employee benefits experience including responsibilities such as Administrating Events Surveys and Training Facilitator.
  • Assisted in the Health Brokerage Call Centre on Discovery financial products.
  • Reason for leaving: Opportunity to become financial advisor.

Quality Assurance Tester

Afrigis
07.2009 - 03.2010

• Tested programs, debugging and creating reports for project managers.

• Assisted with data capturing, quality check, data accuracy and integrity

Education

Bachelor of Commerce - BCom in Business Informatics

Unisa
Cape Town
11.2015 - 12.2021

High School Diploma -

Reyno Park
Witbank
01.2001 - 12.2005

Regulatory Examination Certificate - First Level: Representative

Moonstone
Johannesburg
05.2013 - 07.2013

Getsmarter Certificate - Short Couse in Business System Analysts

University of Cape Town
Cape Town
06.2017 - 09.2021

Edx Certificate - User Innovation

Massachusetts Institute of Technology
07.2015 - 09.2021

Skills

Verbal and written communication

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Testimonies

  • Morne Swanepoel, he is a fabulous employee, a huge asset to the servicing department and is so deserving of this award and recognition. Thank you for your efficient work, urgency and going the extra mile with our complex complaint we are dealing with as part of Distribution Complaints. Despite the overwhelming amount of work that he needs to attend to each day, Morne always responds with urgency. His willingness to assist others and his commitment is unequalled. Distribution Complaints Administrator - 2021/08/12.


  • At an individual level Morne brightens up the day! At a service level he ensures delivery of high quality service, ensuring appropriate support and advice is given. Morne supports DDS by going above and beyond when needed. At an organizational level he is an ambassador for our expectations of values and behaviour. He delivers excellence, with the foundation of all the Discovery Values. Please continue what you doing as your greatness has the most positive ripple effect. Discovery Direct Administrator -2021/06/24.


  • Morne's amazing service is always outstanding and consistent. He always goes the extra mile to ensure that the request is complete and always willing to extend his knowledge. It is an absolute pleasure working with Morne. Associate Broker Consultant -2021/05/14.


  • Morne is certainly one of the best that I have ever worked with at Servicing in the past 11 years of my service at a franchise, For Morne absolutely nothing is too much to assist with. Morne is always going more than the extra mile even in the difficult times that all of us are currently work under. Morne on a daily basis makes a HUGE difference to my life in the way he assists, I cannot imagine that I will be able to do my work without him as our partner at our franchise. I salute you Morne & have the greatest respect for you. Well done Morne, you are truly a bright shining STAR in our franchise. Thank you so much for the value you add on a daily basis to my business & making difficult times so much easier. Associate Broker Consultant - 2021/03/03.


  • Morne's positive attitude and unbelievable drive, urgency and tenacity he managed to do the impossible and delivered the year end project within tight deadlines, this despite many challenges and changes to the specification. Franchise Office Manager - 21/02/17




Timeline

Getsmarter Certificate - Short Couse in Business System Analysts

University of Cape Town
06.2017 - 09.2021

Bachelor of Commerce - BCom in Business Informatics

Unisa
11.2015 - 12.2021

Edx Certificate - User Innovation

Massachusetts Institute of Technology
07.2015 - 09.2021

Service Administrator

Discovery Life
11.2014 - Current

Call Centre consultant

Discovery Life
12.2013 - 10.2014

Case Manager

Europe Assistance
07.2013 - 11.2013

Regulatory Examination Certificate - First Level: Representative

Moonstone
05.2013 - 07.2013

Financial Advisor

Provident Society
11.2011 - 06.2013

Call Centre Agent

Pinnacle Health Solution
08.2010 - 10.2011

Quality Assurance Tester

Afrigis
07.2009 - 03.2010

High School Diploma -

Reyno Park
01.2001 - 12.2005
Morne SwanepoelBusiness Analyst Graduate