Ntombikayise Ndaba
Katlehong,Gauteng
Summary
One of my core values is to assist clients to the best of my capabilities and using their feedback as a motive to grow and always keeping a smile on their faces. I can work independently as well as in a team. I would like to work for a company that allows employees to grow to make sure that the visions and values of the company are implemented through their employees to create and maintain a healthy relationship between the clients and the organisation.
Overview
2
2
years of professional experience
Work History
Junior Investment Administrator
Stanlib Investments
- Static Data Updates Team
- Updating client's personal details on their investment profile
- Calling clients to verify client's requested instructions regarding their investment
- Updating clients details on the system in terms of the FATCA/CRS legislation
- Switching of investment funds according to the client's instructions
- Communicating with clients and also their brokers through email and telephonically
- All processes are processed in compliance with the SLA (Service Level Agreement)
- System used: Workflow, Horizons and Compass
- Reason for leaving: End of contract
Bridging course candidate
Harambee Youth Employment Accelerator
Johannesburg, Gauteng
03.2019 - 04.2019
- Bridging Course Candidate
- I was one of the bridging course candidates that completed an intensive work readiness programme to instill behaviours needed for the world of work
- Courses: Analytical thinking, Conceptual Thinking, Literacy and Arithmetic Mathematics
Call Centre Agent
Viva Life Insurance Pty Ltd
01.2017 - 12.2017
- Retentions and Sales Team
- Inbound calls - Creating new policies for clients
- Outbound - calling existing clients whose policy was cancelled or has lapsed and offering them a better offer
- Sales(leads) - Calling existing clients and informing them about the company's products
- Retain clients who would like to cancel their policy
- Calling clients to inform them about their missed payment and arranging a Debit Order date
- Communicating with clients via email and telephonically
- Administration - Assisting clients with any required changes on their policy (updating their personal details, upgrading their policy)
- Assisting clients with queries related to their policy (e.g Annual premium increase)
- Escalating queries to management should there be any complaints
- System used: Before we used Zendesk and then Freshdesk, Exergy and Microsft Team
- Reason for leaving: Resigned due to personal reasons.
Education
NSC Matric Certifi -
NQF Level 5 -
Skills
- Fast leaner
- Good communication skills
- Analytical skills
- Team player
- Email etiquette
- Telephone etiquette
- Customer Service
- Rapid typing
- Customer retention
- Time management
- Excell
- Microsoft Word
- PowerPoint
- Internet and email
- Interests
- Fiction and motivational books
- Financial growth
- Art
- Mental growth
- Educational development
- Call Transfers
- Scripted Calls
- Customer Data Confidentiality
- Customer Support
References
- Reference Ngisi Shongwe - Viva Life Insurance Supervisor 0789496872 or 0861543326
- Sivuyisiwe Prusent - Harambee Work for Work Accelerator Cohord Manager sivuyisiwe@harambee.co.za 074 352 2245
- Lebohang Dlamini - Stanlib Investments Team Leader Assistance Lebohang.dlamini@stanlib.com 071 114 3068
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Personal attributes
- Able to maintain a strict level of confidentiality
- Honest Accountable
- Able to work individually and also in a team
- Ethical and loyal
- Punctual
- Resilient.
- Able to work well underpressure
- I spend my leisure time reading novels, listening to music and baking.
Timeline
Bridging course candidate - Harambee Youth Employment Accelerator
03.2019 - 04.2019
Call Centre Agent - Viva Life Insurance Pty Ltd
01.2017 - 12.2017
Fumana Comprehensive Hugh School - NSC Matric Certifi,
Masifunde Institute - NQF Level 5,
Junior Investment Administrator - Stanlib Investments
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