Cornelius Johannes Kleingeld
Technical Manager / Sales Technician
Somerset West
Summary
Dynamic manager with expertise in customer service and team leadership. Proven track record in optimizing operations and enhancing guest satisfaction through effective decision-making and relationship building.
Overview
40
40
years of professional experience
Work History
Manager
Big Eagle Lodge
05.2026 - Current
- Led daily operations, ensuring high-quality guest experiences and efficient service delivery.
- Managed staff scheduling, optimizing labor allocation to meet peak demands effectively.
- Oversaw inventory management, maintaining optimal stock levels to support uninterrupted operations.
- Collaborated with cross-functional teams to streamline processes and improve guest satisfaction metrics.
- Resolved guest concerns promptly, fostering positive relationships and repeat business opportunities.
- Maintained professional, organized, and safe environment for employees and patrons.
Senior Technical Manager
Securicon Mpumalanga
03.2022 - 05.2026
- Led cross-functional teams to implement security protocols and enhance system resilience.
- Developed and executed project plans, ensuring alignment with organizational objectives and compliance standards.
- Streamlined incident response processes, reducing resolution time and improving overall service delivery.
- Mentored junior staff, fostering skill development and promoting a culture of continuous improvement.
- Analyzed system performance metrics to identify areas for optimization and drive strategic enhancements.
- Oversaw budget management for technical projects, ensuring efficient allocation of resources and cost control.
- Evaluated potential technology solutions based on business requirements to identify products that would deliver optimal results within budget constraints.
Manager
AEIS
06.2000 - 12.2021
- Developed training programs for new hires, enhancing team performance and service standards.
- Implemented operational improvements, increasing overall efficiency of lodge activities.
- Conducted regular performance evaluations, providing constructive feedback to enhance employee development.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Police Detective
S A P S
02.1986 - 07.1999
- Analyzed crime trends and patterns to inform proactive policing measures and community safety initiatives.
- Conducted thorough investigations to solve complex criminal cases and gather critical evidence.
- Mentored junior detectives, providing guidance on investigative techniques and best practices for case management.
- Collaborated with various law enforcement agencies to enhance case resolution strategies and information sharing.
- Utilized advanced forensic tools and technology to support investigations and enhance evidence collection processes.
- Developed detailed reports summarizing findings, ensuring accuracy for court presentations and legal proceedings.
Education
High School Diploma -
04.2001 -
Security Systems, Alarms, Automation, CCTV, EFence
04.2001 -
Police Administration
04.2001 -
Skills
Customer service
Team leadership
Time management
Decision-making
Documentation and reporting
Relationship building
Timeline
Manager - Big Eagle Lodge
05.2026 - Current
Senior Technical Manager - Securicon Mpumalanga
03.2022 - 05.2026
Spectrum, Regal, IDS, Reditron - , Security Systems, Alarms, Automation, CCTV, EFence
04.2001 -
Hoer Handelskool - High School Diploma,
04.2001 -
UNISA - , Police Administration
04.2001 -
Manager - AEIS
06.2000 - 12.2021
Police Detective - S A P S
02.1986 - 07.1999