Helena Redelinghuys
Bookings Consultant
Centurion
Summary
Dynamic and results-driven professional with a proven track record at RLWA, excelling in client engagement and event planning. Strong organizational skills and CRM management expertise led to improved client retention and enhanced service delivery. Recognized for exceeding sales targets and fostering a welcoming environment, ensuring customer satisfaction and loyalty.
Overview
22
22
years of professional experience
Work History
Bookings Coordinator
RLWA
11.2024 - Current
- Maintained up-to-date knowledge on industry trends to provide informed recommendations for clients'' event planning needs.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Conducted venue tours for potential clients, showcasing the facility''s features and customizing event proposals based on their needs.
- Improved client retention rates by conducting post-event follow-ups to gather feedback and address any concerns or areas for improvement.
Administrative Clerk/Credit Officer
Kamarossi
02.2012 - 10.2024
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Arranged meetings and appointments and updated records to assist management.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
Sales Agent
M Schoeman Vervoer
12.2003 - 07.2011
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Education
High School Diploma -
Hercules High School
Pretoria, South Africa 04.2001 -
Skills
Strong organization
Sales support
CRM management
Performance tracking
Meeting coordination
Calendar management
Travel arrangements
Marketing coordination
Customer service
File organization
Timeline
Bookings Coordinator
RLWA
11.2024 - Current
Administrative Clerk/Credit Officer
Kamarossi
02.2012 - 10.2024
Sales Agent
M Schoeman Vervoer
12.2003 - 07.2011
High School Diploma -
Hercules High School
04.2001 -