Summary
Overview
Work History
Education
Skills
Websites
Software
soccer , cycling and music
Work Availability
Quote
Timeline
Hi, I’m

Errol Andrews

Project Management Information Technology
Johannesburg
Errol  Andrews

Summary

Diligent Customer rep skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Professional Project Management Specialist with experience working with teams to accomplish short- and long-term project goals. Managed budgets and monitored project costs. Software Engineer Intern dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities.

Overview

16
years of professional experience
7
years of post-secondary education

Work History

Telkom Mobile
Johannesburg

Customer Representative
10.2012 - Current

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Use different software to prepare memos, correspondence and reports.
  • Help customers with new products or services to pacify irate or unsatisfied customers.
  • Provided customers with updates and periodic statements on service developments and changes in trends.

AEGIS GROUP
Johannesburg

Customer Representative
02.2011 - 10.2012

Job overview

  • Resolve all credit vetting related issues
  • Mobile porting ( moving customers numbers over to Telkom
  • provide new products and services to customers
  • Onboarding of new company's and customers
  • creating new customers and providing new services

Standard Bank
Johannesburg

Customer Service Agent
10.2007 - 11.2009

Job overview

  • Communicated with clients regarding account services, statements, and balances.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Dealing with private clients
  • Clearing of large payments for immediate use

Education

Willow Crescent Secondary School
Jahannesburg

High School Diploma
01.2005 - 12.2005

University Overview

MANCOSA Business School
Johannesburg

Bachelor of Science from Computer Science And Programming
01.2015 - 11.2018

University Overview

Mancosa Business School
Johannesburg

MBA from Information Technology Project Management
01.2020 - 04.2022

University Overview

Skills

    Technical Support

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Software

Developer

Phyton software developer

Project management

soccer , cycling and music

soccer , cycling and music

I cycle and play soccer normally to stay fit and keep my mind active at all times , the music assist in getting it done with a good mood and always looking forward to be on the road cycling and working out. 

Availability
See my work availability
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Available
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saturday
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evening
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Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Mancosa Business School
MBA from Information Technology Project Management
01.2020 - 04.2022
MANCOSA Business School
Bachelor of Science from Computer Science And Programming
01.2015 - 11.2018
Customer Representative
Telkom Mobile
10.2012 - Current
Customer Representative
AEGIS GROUP
02.2011 - 10.2012
Customer Service Agent
Standard Bank
10.2007 - 11.2009
Willow Crescent Secondary School
High School Diploma
01.2005 - 12.2005
Errol AndrewsProject Management Information Technology