Lesedi Noyi Namane
ICT Office Administrate
Bushbuckridge
Summary
Dynamic cashier with proven expertise at Woolworths, excelling in customer service and cash management. Recognized for enhancing customer satisfaction through effective problem resolution and team collaboration. Committed to maintaining high standards and fostering customer loyalty, while training new staff to uphold service excellence.
Overview
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Language
Work History
Cashier
Woolworths
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances through diligent tracking of sales.
- Collaborated with team members to streamline checkout procedures, enhancing efficiency.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Participated in store promotions and merchandising efforts to drive sales initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Trained new staff on register operations and customer service best practices.
- Ensured compliance with company policies regarding cash handling and security measures.
Education
NQF Level 4 Diploma in Policing - Policing
Pretoria Technical College
Pretoria 11-2013
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Team collaboration
Customer service excellence
Cash handling and management
Customer relations
Order taking
Timeline
Cashier
Woolworths
NQF Level 4 Diploma in Policing - Policing
Pretoria Technical College