Lusanda Mququ

• Head of Business Analysis and Software Testing
• Liaising with project sponsors, system users, and business stakeholders in JAD sessions, workshops, and meetings as required for the implementation of IT solutions that will allow the organisation to achieve its strategic objectives
• Compiling and maintaining the BRS, FSS, and Requirements Tractability Matrix for various projects Meeting clients in order to identify business problems, needs or business opportunities
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business processes, scenarios, task and workflow analysis
• Evaluating information gathered from multiple sources, reconciling conflicts and decomposing high-level information into details
• Gathering and analysing data to produce business processes for various business units within the organisation
• Using BPMN modelling tools (MS Visio) to produce process maps for various business units within the organisation Engaging in multiple initiatives simultaneously
• Liaising with developers and various end users to establish the technical vision and ensuring that technical compatibility and user satisfaction meet the business need
• Producing process manuals for business units for all the AS-IS processes and the TO-BE processes to be used in the implementation of future solutions
• Assisting the project manager and change manager by providing information that will be required for change management activities
• Working with business architects/lead business analysts and other planners to assess current capabilities and identify high level requirements as required an organisation
• Assisting into transitioning the requirements into test conditions and expected results for the product, performance, and user acceptance testing
• Perform user testing for systems implemented
• Project Execution Understanding project plans and able to articulate project goals and timelines.

Execution of programme leadership on a 6 year Digital Transformation Programme.

• Document and Train / Coach business representatives in system functionality and processes
• Troubleshoot data and system issues
• Analysis and documentation of processes within the current environment
• Proposing process improvements and process redesign for business benefit
• Writing up specifications for change and new system requests Provide strategic support to Business Unit Heads in terms of system and process changes
• Understanding how the current system operates and functions
• Understanding the current technology available
• Clarifying requirements with IS Testing Application functionality and performing final UAT testing alongside business users
• Creating Test Plans Drafting of project briefs and project plans
• Delegation of tasks and status management; monitoring and control of project plans
• Stakeholder communication Management of small project teams.

• Understanding business requirements and processes to ensure proposed solutions meet the client requirements
• Decipher requirements for improvement possibilities Assess client requirements
• Source Data and Conduct customer research, interact with customers (int & ext), Develop proposal in accordance with client requirements
• Run quality assurance checks Implement production
• Train business users, and maintain the system
• Problem diagnosis and resolution
• Compile project documentation
• Update business processes per project
• Make Recommendations about process improvements to PM.

• Gathering Business Requirements
• Ensure accurate BRS from Business from which quality FSD is built
• Document requirements using flow charts and context diagrams
• Taking part in review sessions
• Conduct JAD sessions where requirements are derived
• Prepare Project Test plans
• Provide Project leadership
• Conduct Post Implementation Review
• Conduct Review of Test plan/ Scenarios/Cases
• Conduct UNIT & UAT Test Execution
• Provide Production Support
• Make Recommendations about process improvements to PM.

• Conducting JAD Sessions
• Manage User and stakeholder relationships
• Formulate business process flows
• Create Use Stories, screens designs and prototypes
• Conducting formal UAT testing to ensure that applications are delivered according to the functional requirements
• Formulating test plans and test scripts
• Applying proven testing techniques as well as Industry technology tools to perform testing
• Documenting and presenting all test outcomes highlighting known gaps in the application
• Providing Sign Off on UAT
• Creating Operational documents and training material
• Providing project management support for projects being implemented.

• Analyzing existing business processes to identify problem areas and opportunities
• Writing queries using SQL Server 2000/2005
• Compiling reports using SQL Server Analysis Service
• Creating and maintaining DTS’s / SSIS packages
• Working towards improvement in business process efficiency and effectiveness
• Working closely with system developers both to identify system constraints and to identify and define how systems can be used to meet underlying business requirements and objectives
• Developing project plans and defining business requirements.