Theo Zeederberg
Cape Town
Summary
I am a dedicated professional with a proven track record in customer service, administration, and team leadership. I am a highly motivated, focus driven and results orientated. Skilled in driving customer satisfaction and meeting targets in high-pressure settings. Cross skilled experience across various roles, with a keen ability to anticipate needs and deliver comprehensive solutions. I have assisted and devised strategic mail growth initiatives which I believe will prove valuable to CAB Holdings. I am eager to join a dynamic team and contribute to the organisations success and forward momentum. Throughout the course of my 35 year career within SA Post Office, I have gained experience in various disciples including Retail, Mail Operations, Regional Financial, Sales and Marketing and Customer Services. During my tenure as Acting Key Account Manager at Speed Services Couriers for a period of 18 months and my current dual roles as from April 2023 as Acting Account Executive, Acting Account Manager, Acting Sales Representative, Technical Advisor and Acting Customer Services Supervisor, I have honed my management principals and administrative capabilities. These positions have equipped me with the insight to effectively understand and influence customer and staff behavior, stay abreast of emerging trends, and anticipate customer needs as well as operational process enhancement. I am progressive minded and in tune with new developments and collaborate with strong customer service talents. I do excel in collective brainstorming sessions with management and all staff members. I take pride in my ability to engage with customers and staff, delivering end-to-end solutions that ensure successful project implementation. I am eager to contribute significantly to a forward thinking company, such as CAB Holdings, that values innovation and offers opportunities for technological deployment. With my expertise and experience, I am confident in my ability to help contribute to growing the market share of the organization by setting the standard rather than following it.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Acting Account Executive : Sales
SA Post Office Capemail
- Developing trust relationships
- Managing Key Account relationships
- Total Solution Selling of all SA Post Office products & services
- Brand Marketing
- Engaging Customers at Key Executive level
- Manage sales revenue targets
- Manage Postnet and Postal Agencies Sales revenue.
Acting Supervisor Customer Services Western Cape
SA Post Office Capemail
- Identify and ensure the implementation of the best Customer Service practices in line with the Company SLA’s and Policies
- Ensure Customer Service quotations, orders, and claims are agreed to within stipulated timeline
- Monitoring and projecting staff requirements
- Ensure Customer Service training to deliver efficient service to Internal and External Customers
- Preparing and reviewing operational reports
- Measuring customer satisfaction
- Identifying service failure areas
- Managing staff.
Acting Technical Advisor Operations
SA Post Office Cape Mail
4 2023 - Current
- Aiding in developing and implementing Operation and technology-related matters
- ISO 9001 Auditing and Implementation
- Assessing existing systems & implementing remedies
- Ensuring alignment with operational objectives
- Advising and sharing expertise with Operation processes
- Technical link between Sales, Finance and Operations
- Supporting team members in their Operational activities.
Acting Account Executive Courier Retail
SA Post Office Cape Mail
06.2013 - 06.2013
- Manage and maintain relationship with existing clients
- Implement Customer Experience objectives in line with predetermined quality standards
- Drive operational processes with Key Customers in accordance with SAPO Operations
- Achieve or exceeds sales targets for product and services.
Education
Marketing Diploma -
CPUT (Cape Peninsula University of Technology)
Introduction to Project Management - undefined
Cape Peninsula University of Technology
Managing Customer Services - undefined
Damelin College
Skills
Market development
Skills Levels
- Research
- Market Share
- Management
- Customer Service
- Microsoft Word
- Accounting
- Microsoft Excel
- SAP CRM
- Microsoft Outlook
- Market Research
- Sales
- Target Market
- Communications
- Operations
- Quality
- Microsoft Power
- Result Focused
- Operational Functions
- Statistics
- Dispatching
- Quotations
- Data Mining
- Acting Positions
Last School Attended
Garlendale Secondary School
Year Of Completion
1988
Matric Subjects
- English
- Afrikaans
- Geography
- Woodwork
- Biology
- Mathematics
Personal Information
- ID Number: 6806025136080
- Criminal Record: None
- Gender: Male
- Marital Status: Divorced
- Religion: Christian
Driver Code
08
References
Ashley Simons, Acting Regional Sales Manager, Western Cape Region, 021 590-5552, 0827713525
Timeline
Acting Account Executive Courier Retail
SA Post Office Cape Mail
06.2013 - 06.2013
Acting Account Executive : Sales
SA Post Office Capemail
Acting Supervisor Customer Services Western Cape
SA Post Office Capemail
Acting Technical Advisor Operations
SA Post Office Cape Mail
4 2023 - Current
Marketing Diploma -
CPUT (Cape Peninsula University of Technology)
Introduction to Project Management - undefined
Cape Peninsula University of Technology
Managing Customer Services - undefined
Damelin College
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