Theo Pop
Branch Manager
Brakpan,GP
Summary
Dynamic Branch Manager at Goldwagen Carnival with a proven track record in enhancing customer satisfaction and driving revenue growth. Skilled in inventory management and team leadership, I consistently achieved sales targets while fostering strong client relationships. My proactive approach to problem resolution and effective communication has led to increased loyalty and repeat business.
Overview
26
26
years of professional experience
1
1
Language
1
1
Afrikaans
Work History
Branch Manager
Goldwagen Carnival
07.2017 - 10.2025
- Oversaw daily branch operations, ensuring compliance with company policies and enhancing customer service experiences.
- Coordinated staff schedules, optimizing resource allocation and maintaining high levels of team productivity.
- Monitored inventory levels, implementing efficient stock management practices to minimize discrepancies and reduce waste.
- Assisted in training new employees, fostering a collaborative team environment and enhancing service delivery.
- Order parts from suppliers and other branches
- Opening workshop accounts
- Counter sales/debtors and creditors from time to time.
- COD accounts and sent customer statements on monthly basis
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Led a team of 18 staff members, fostering collaboration and ensuring seamless execution of daily operational tasks.
- Established and maintained relationships with key stakeholders, facilitating communication and support across departmental functions.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Supervised a team of employees, fostering a positive work environment and emphasizing professional growth.
- Trained employees on proper procedures and strategies to improve productivity.
- Developed strong relationships with clients, resulting in increased loyalty and repeat business.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Maintained friendly and professional customer interactions.
- Coordinated special events at the branch location which resulted in increased foot traffic.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired suitable individuals with great strengths, improving organizational talent, and skill set.
- Consulted customers to boost product sales and services.
- Complied with established internal controls and policies.
Sales Supervisor
Goldwagen JHB CBD
02.2014 - 07.2017
- Led a high-performing sales team, driving revenue growth through targeted strategies and effective customer engagement.
- Implemented training programs that enhanced team skills, resulting in improved sales performance and customer satisfaction.
- Established strong customer relationships, leading to enhanced loyalty and increased repeat business within the territory.
- Coordinated promotional events and product launches, generating significant interest and driving foot traffic to the store.
- Mentored junior sales staff, fostering a collaborative environment that improved team morale and productivity.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Recruited and retained suitable candidates, with focus on completing timely performance evaluations, providing positive feedback.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Implemented customer relationship management system, streamlining sales process and improving client retention.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Enhanced team's sales performance by leading monthly strategy meetings.
- Assisted sales team members in developing customer relationships, and building customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Counter Salesman
Goldwagen East Rand
08.2006 - 07.2013
- Provided exceptional customer service by assisting clients with product selection, enhancing overall customer satisfaction and loyalty.
- Managed inventory levels effectively, ensuring timely restocking of high-demand automotive parts, which minimized customer wait times.
- Processed sales transactions accurately using point-of-sale systems, contributing to efficient operational workflows and maintaining cash register accuracy.
- Developed thorough product knowledge, enabling personalized recommendations that increased sales and improved customer engagement.
Driver
Goldwagen East Rand
08.2005 - 08.2006
- Promoted to counter salesperon after 1 year
- Delivered exceptional customer service by ensuring timely and safe transport of parts to clients, enhancing satisfaction.
- Conducted thorough vehicle inspections and performed routine maintenance to maintain operational efficiency and safety standards.
- Managed logistics for vehicle deliveries, optimizing routes to minimize delays and improve overall delivery performance.
- Collaborated with team members to ensure correct parts are send to customers.
- Assisted in maintaining accurate records of vehicle conditions and maintenance schedules, supporting fleet management efforts.
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Driver
R.A.T.S
03.2000 - 07.2005
- Utilized GPS systems to navigate efficiently, reducing travel time and improving service delivery to customers.
- Implemented route optimization techniques, resulting in improved fuel efficiency and reduced delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Education
High School Diploma -
Geluksdal Secondary
Brakpan 04.2001 -
Skills
Branch operations management
Staff scheduling
Inventory management
Employee training
Client relationship development
Customer satisfaction enhancement
Team leadership
Cash handling accuracy
Customer service excellence
Problem resolution
Communication skills
Customer service
Relationship building and management
Team player
Customer relationships
Staff management
Work prioritization
Team supervision
Decision-making
Staff supervision
Excellent time management skills
Cash handling
Friendly
Approachable
Banking
Timeline
Branch Manager
Goldwagen Carnival
07.2017 - 10.2025
Sales Supervisor
Goldwagen JHB CBD
02.2014 - 07.2017
Counter Salesman
Goldwagen East Rand
08.2006 - 07.2013
Driver
Goldwagen East Rand
08.2005 - 08.2006
High School Diploma -
Geluksdal Secondary
04.2001 -
Driver
R.A.T.S
03.2000 - 07.2005