Nompumelelo Nyoka
Administrator
Johannesburg,GP
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support, possessing a deep understanding of customer service best practices. Highly skilled in exploring various solutions to effectively address customer needs. Brings 10 years of experience as an Administrative professional, showcasing excellent communication, planning, and prioritization skills. Throughout the career, demonstrated proficiency in drafting reports and business correspondence, managing mail, and updating tracking spreadsheets. Additionally, exceptional leadership abilities have allowed to streamline workflow and optimize personnel strengths for maximum efficiency.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Testamentary Agent
Capital Legacy
05.2023 - Current
- Cold calling and creating valuable business partnerships to enhance the business
- Assist customers with requests for products, services, and company information.
- Assessed customer needs and recommend suitable insurance policies.
- Prospecting, negotiating & closing deals
- Providing information on range of sales and service issues
- Assist with the on boarding process and relationship management
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Completed customer applications and updated records to reflect current information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Courier Driver
CCD Couirers
05.2022 - 04.2023
- Review orders prior to delivery
- Follow any customer specifications regarding collection or delivery
- Meeting delivery deadlines
- Navigate routes using relevant map programs
- Communicate traffic delays and other concerns to dispatch as needed
- Obtaining client or customer signatures
- Check orders after delivery to ensure all orders have been accurately completed
- Establishes and maintains outstanding relations with customers
Sales Administrator
R and ZAN Industrial Suppliers
02.2021 - 12.2021
- Identify and source new industrial suppliers based on quality, price, and delivery timelines
- Establish and maintain strong relationships with key supplier contacts
- Negotiate pricing and payment terms with suppliers
- Conduct regular performance reviews of suppliers to ensure quality standards are met
- Create and submit purchase orders to suppliers according to company requirements
- Monitor order status and follow up on outstanding deliveries
- Manage inventory levels by coordinating with the warehouse and production teams
- Track shipments from suppliers and ensure timely delivery to the warehouse
- Resolve delivery issues such as damaged goods or incorrect quantities
- Generate reports on supplier performance including delivery times, pricing, and quality metrics
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services.
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Continuously improved internal processes by suggesting and implementing changes that led to streamlined workflows and time savings for the sales administration team.
- Improved lead generation by researching potential clients and market trends for targeted prospecting efforts.
- Recorded accurate and efficient records in customer database.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
Senior Administrator
Impact Human Resources
07.2019 - 01.2020
- Communicate with clients to get a clear view on their hiring needs and organizational goals
- Research into clients company
- Communicate with clients to determine their hiring needs
- Develop and implement strategies based on clients needs
- Research into competitors and market place
- Define job description and document specifications
- Identify prospective candidates using a variety of channels
- Create a candidate persona for each open position
- Conduct confidential interviews
- Follow-up references and check credits
- Present shortlisted candidates
- Present detailed candidate profile summaries
- Build long-term client relationships
- Research and develop recruiting leads
- Develop a sustainable candidate lead strategy
Operations Manager
Virgin Active South Africa
03.2014 - 12.2017
- Researched vendors, contractors and suppliers
- Completed financial forecasting duties
- Compiled budget and control expenditure
- Authorized invoices payment
- Co-ordinated maintenance activities
- Conducted period inspection of the facility
- Managed procurement
- Managed OHSA
- Liaised with tenants
Club Administrator
Virgin Active South Africa
12.2012 - 02.2014
- Resolved queries and requests within 24 hours
- Ensured database update
- Actioned changes according to frame of work
- Reconciled reports for payment received
- Completed incident reports
- Prepared for Audits
- Captured employees document
- Check salary data received
Fitness Manager
Virgin Active South Africa
11.2010 - 11.2012
- Managed the new members induction program
- Managed and monitored Group Exercise program
- Managed all fitness related program and promotion
- Managed fitness department expenses, revenue and expenses
- Assisted sales growth and retention according to the company strategy
- Organize monthly events
Service Consultant
Body Guru
02.2010 - 10.2010
Recruitment Consultant
Xhibit Projects
01.2009 - 01.2010
Dental Reception
Battersea Dental Practice
09.2006 - 11.2008
Camp Counsellor
Kiddie Keep Well Camp New Jersey
06.2006 - 09.2006
Fitness Trainer
Virgin Active
04.2004 - 05.2006
Reception Co-ordinator
Virgin Active South Africa
09.2003 - 03.2004
Education
National Diploma - Sport and Fitness Management
12-2004
Senior Certificate -
12-2000
Skills
Microsoft Office
Strong communication skill
Client relation management
Time Management
Multi-tasking
Problem solving abilities
Critical thinking
Recordkeeping proficiency
Personal Information
- Notice Period: 1 Month
- Date of Birth: 09/05/79
- Nationality: South African
- Driving License: Code 8, Own Transport
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Testamentary Agent - Capital Legacy
05.2023 - Current
Courier Driver - CCD Couirers
05.2022 - 04.2023
Sales Administrator - R and ZAN Industrial Suppliers
02.2021 - 12.2021
Senior Administrator - Impact Human Resources
07.2019 - 01.2020
Operations Manager - Virgin Active South Africa
03.2014 - 12.2017
Club Administrator - Virgin Active South Africa
12.2012 - 02.2014
Fitness Manager - Virgin Active South Africa
11.2010 - 11.2012
Service Consultant - Body Guru
02.2010 - 10.2010
Recruitment Consultant - Xhibit Projects
01.2009 - 01.2010
Dental Reception - Battersea Dental Practice
09.2006 - 11.2008
Camp Counsellor - Kiddie Keep Well Camp New Jersey
06.2006 - 09.2006
Fitness Trainer - Virgin Active
04.2004 - 05.2006
Reception Co-ordinator - Virgin Active South Africa
09.2003 - 03.2004
ETA College - National Diploma, Sport and Fitness Management
Alberton High School - Senior Certificate,