Lesang Dingake

Ensured up-time in radio communications amd video streaming connection between JHB based office and Game reserves from Maasai Mara in Kenya, Tswalu in the Kalahari, A number of Game reserves in The Kruger and as awell as KZN.

• Carried out day-day-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Provided support to internal staff on Desktop, Printer and Network connections and connectivity.

• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Was promoted to the Bolt Food team with 11 other outstanding colleagues to help start up Bolt Food in JHB, was a big part of the team.
• Came up with strategies to reduce the amount of tickets received by collecting data on a particular recurring subject and comparing what kind of devices gave those errors, we compiled a list and banned some devices and asked drivers to update the Operating System software on others.

• Project by project work for Pholalla Catering, including Graphic Design, Technical Support.

• Removed malware, ransomware and other threats from laptops and desktop systems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Connected hardware in a safe way to reduce risk of damage, as it was a music studio the wires needed to be protected from people coming in and out.
• Troubleshooting MacOS, Windows and printer issues.

• Served customers and followed outlined steps of service.
• In the few months there I have already done ISP to ISP bulk migrations, configured not only client ONTs but OLTs that serve whole areas.
• Use APIs to access back-end features
• USE SQL queries to resolve issues on the portal from the DB or to diagnose problems.
• Somewhat mastered certain portions of the job which means people who have worked at the company for years include me in calls/meetings to provide clarity.
• Trained external staff on the correct way to use our system.