Ziyada Saidi
Administrative
Durban,KwaZulu Natal
Summary
Multi-talented Sales Assistant confident at handling any store department. Talented at inventory and documentation management. Proven history taking on increased responsibility with enthusiasm and expertise.
Energetic Sales Assistant with over 5 years of retail experience. Maximising sales by offering exceptional customer service by helping others, handling disputes and providing in-depth knowledge of company products. Dedicated to delivering positive shopping experience for customers.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Assistant
Imran Vooraj
Durban
11.2017 - 02.2023
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Performed closing duties such as cleaning windows and floors, securing shop premises.
- Promoted special offers and loyalty programme with upselling skills.
- Liaised with customers to determine needs, provide recommendations and upsell services.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Provided helpful, attentive sales support to generate positive customer feedback.
Call Centre Agent
Linda
Durban
08.2021 - 09.2021
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding paying back their debt according to the amount of money they could afford.
- Maintained detailed debt knowledge to competently and expertly advise customers.
- Reviewed customer accounts and updated information about their debt payments.
- Followed up customer calls with further information or instructions when necessary.
- Followed customer service script for uniformity in handling customer issues.
Education
Bachelor of Business Administration - Business
MANCOSA
Durban, South Africa 01.2021 - Current
Health Care Assistant - Health
Darul Ihsan
Durban03.2024
Skills
Customer relations
Certification
Health Care
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Care
03-2024
Call Centre Agent
Linda
08.2021 - 09.2021
Bachelor of Business Administration - Business
MANCOSA
01.2021 - Current
Sales Assistant
Imran Vooraj
11.2017 - 02.2023
Health Care Assistant - Health
Darul Ihsan
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