Microsoft Word
Tasneem Albertyn
Account Executive
Westdene,GP
Summary
I am an ambitious, career-focused graduate, eager to obtain an entry-level psychology position to help launch my career while achieving company goals. Being a driven student leveraging studies in psychology, I am seeking real-world experience in the field of psychology & counselling. I offer strong interpersonal, EQ, and task prioritization skills.
Overview
3
3
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Account Executive
Don Digital
Remote position- Company based in Durban, KZN
09.2020 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Communicated between internal and external stakeholders, clients and vendors.
- Collected information from clients before securing accounts, verifying payments and special needs.
- Maximized revenue by servicing accounts and proposing new products and services to established customers.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Presented key decision-makers with new and updated account strategies.
- Contacted customers as issues arose to provide prompt resolutions.
- Presented product concepts and offerings to clients based on established specifications and preferences.
- Identified customer needs and achieved service levels that met and exceeded expectations.
- Conducted informational trainings and briefings to clients on new features and updated products.
Receptionist
Process Steel & Tube
Durban, KZN
02.2019 - 07.2020
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Kept records in CRM to maintain customer data.
- Answered and quickly redirected large volume of calls on central system.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
Receptionist Clerk
Boardprep (PTY) Ltd
Durban, KZN
02.2017 - 09.2017
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Resolved customer problems and complaints.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Bachelor of Arts - Applied Psychology
UNISA
National 07.2017 - 12.2020
No Degree - Educare N4
Damelin College
Durban 01.2016 - 07.2016
High School Diploma -
Curro Embury College
Durban 01.2014 - 12.2015
High School Diploma -
Durban Girls' College
Durban 01.2011 - 12.2013
Skills
Written and verbal communication
Database Management
Progress reporting
Strong relationships
Data-driven decision-making
Practical Learning
Organization
English language fluency
Independent judgement
Case management
Analytical and critical thinking
Software
Microsoft Excel
Sage Pastel
Interests
Psychological Assessment
Counselling
Early Childhood Development
Marketing
Timeline
Account Executive
Don Digital
09.2020 - Current
Receptionist
Process Steel & Tube
02.2019 - 07.2020
Bachelor of Arts - Applied Psychology
UNISA
07.2017 - 12.2020
Receptionist Clerk
Boardprep (PTY) Ltd
02.2017 - 09.2017
No Degree - Educare N4
Damelin College
01.2016 - 07.2016
High School Diploma -
Curro Embury College
01.2014 - 12.2015
High School Diploma -
Durban Girls' College
01.2011 - 12.2013