Olebogeng Moloi
Rustenburg,NW
Summary
Dynamic individual with hands-on experience in administration and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
5
5
years of professional experience
Work History
Sales Administration Learner
CCBSA ABI
05.2023 - Current
Call center agent
JT Call Center
05.2023 - Current
- Customer Support: Handling inbound calls to assist customers with product inquiries, complaints, and troubleshooting
- Order Processing: Taking orders over the phone, updating customer details, and confirming order accuracy
- Issue Resolution: Managing and resolving customer complaints and issues effectively, providing clear solutions and follow-up
- Data Entry: Accurately recording customer interactions and details in the system for future reference
Pre-Seller Merchandiser
CCBSA ABI
05.2022 - 04.2023
E-Commerce Assistant
Drip
03.2021 - 09.2021
- Handling customer service issues daily including exchanges, refunds and investigating customer claims and issues
- Capture online orders and add tracking information
- Organize purchase orders and prepare shipping labels and other required paperwork
- Work with warehouse management system and with our warehouse teams to setup daily e-commerce shipments
- Communicate with courier regarding freight pickup schedules
- Investigate and resolve issues with e-commerce orders for customer requests including shipment tracking, customer claims, product information, and missing or incomplete shipments
- Constant monitoring and responding to emails(PO edits, cancels, and customer issues)
Sales Assistant
Alchemy
03.2020 - 02.2021
- Accepted and processed cash, cheque, card, and mobile payments
- Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Received and processed product returns
- Maximized sales opportunities through strategic inventory management, maintaining operational stock levels at all times, and forecasting purchasing demand using POS software
Education
Bachelor of Commerce - Project Management
Mancosa
12-2025
Certificate - Technical Support Fundamentals
Coursera
05.2021
Matric Certificate - Commerce
Fields College
11.2015
Skills
- Active Listening
- Executive presentation development
- Meeting planning
- Advanced MS Office Suite knowledge
- Inventory systems
- Microsoft Dynamics 365
- Compliance with information system and administrative requirements
- Customer Engagement
- Administration of necessary systems
- Microsoft Office
- Developing slide presentations
- Call center operations
- Sales presentations
- Reliable and punctual
- Deal closing
Accomplishments
- Resolved product issue through consumer testing.
References
- Taz Falconer, Owner, Alchemy, Available upon request
- Calvin Rapelang, Sales Representative, Drip, Available upon request
- William Kgasago, Account Manager, CCBSA ABI Rustenburg, Available upon request
Languages
afrikaans
Advanced (C1)
English
Advanced (C1)
Portuguese
Advanced (C1)
Timeline
Sales Administration Learner
CCBSA ABI
05.2023 - Current
Call center agent
JT Call Center
05.2023 - Current
Pre-Seller Merchandiser
CCBSA ABI
05.2022 - 04.2023
E-Commerce Assistant
Drip
03.2021 - 09.2021
Sales Assistant
Alchemy
03.2020 - 02.2021
Certificate - Technical Support Fundamentals
Coursera
Matric Certificate - Commerce
Fields College
Bachelor of Commerce - Project Management
Mancosa
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